Quick Summary
- Call (855) 633-4226 to cancel - available 24/7
- Early termination fee: up to $120 (1-year) or $240 (2-3 year contracts), not prorated
- Return equipment within 30 days to a local Mediacom office
- New customers get a 90-day money-back guarantee (excludes installation and pay-per-view)
- Processing takes up to 7 days
How to Cancel
Phone (Recommended)
Call (855) 633-4226. Have your account number, service address, and billing info ready. If the representative offers alternatives, keep the call focused on cancellation if you are ready to disconnect.
Get a confirmation number before hanging up.
In-Person
Visit a local Mediacom office. They operate in 22 states. Bring your equipment and you can return it on the spot.
Online/Email
Mediacom’s website has a cancellation option in account settings, but completing the process usually requires talking to someone. You can also email support with your account details and cancellation request.
What It Costs
Early Termination Fee
| Contract Type | ETF |
|---|---|
| 1-year | Up to $120 |
| 2-year | Up to $240 |
| 3-year | Up to $240 |
These fees are not prorated. You pay the full amount regardless of how far into the contract you are.
ETF waivers: Active military members relocating to unserved areas qualify with written notice. Relocating outside Mediacom’s service area may also qualify with proof of your new address.
Billing
No prorating. You pay through the end of your billing cycle.
Equipment Return
What You Return
- Modems, routers, cable boxes, DVRs
- Remote controls and power cables
- All Mediacom-branded leased equipment
How to Return It
Mediacom office - drop off in person and get a receipt. Best option.
Mail - request a prepaid return box via email.
Deadline
30 days from cancellation.
Unreturned Equipment Fees
$100-$300 per device, depending on the equipment.
After You Cancel
Final bill includes charges through your cancellation date, ETF if applicable, and any unreturned equipment fees.
Confirmation - request written confirmation of account closure. Verify automatic payments are stopped.
Reactivation is available, but you’ll face new activation fees and possibly a credit check.
Common Problems
| Problem | Solution |
|---|---|
| Long hold times | Call evenings or Sundays |
| Retention pressure | Calmly repeat your cancellation request |
| Unexpected fees | Request an itemized bill explanation |
| Equipment disputes | Save your return receipt. Photograph equipment before handing it over |
| Multiple transfers | Ask for the cancellation department or a supervisor if the call is not progressing |
| Bundle pricing changes after partial cancel | Expected. Dropping one service kills the bundle discount on the rest |
Final Checklist
- Call (855) 633-4226, visit a local office, or use Mediacom’s account cancellation option if available
- Confirm cancellation date, contract type, ETF amount, and processing timeline
- Ask whether the 90-day money-back guarantee or relocation waiver applies
- Get a confirmation number and written account-closure confirmation
- Return leased equipment to a Mediacom office within 30 days when possible
- Keep receipt, tracking if mailed, equipment photos, and final bill
- Stop automatic payments after the final balance is settled