Tri-County Communications Cooperative publishes specific rules for prorating service and returning equipment, but it does not publish one voluntary-cancellation route for every account. Call the main office at 715-695-2691 during business hours and ask TCC to process the cancellation or give you the exact procedure for your account. The first call needs to establish both the procedure and the accepted disconnection date because those answers control the closing bill and equipment deadline.
Quick summary
Call TCC at 715-695-2691, Monday through Friday between 8:00 a.m. and 4:30 p.m., and ask the representative to process the cancellation or identify the account-specific step you need to take. The contact page also lists a Spanish line at 715-985-6203. If another step is required, get its destination and deadline before hanging up.
TCC prorates service charges to the day service is disconnected, and its equipment agreement requires all TCC equipment back within five business days after service ends. The accepted cancellation route and any agreement-specific early-termination charge still need to be confirmed for your account.
If you have a bundle, name each service as either ending or staying: internet, TV, phone, or anything else on the account. TCC prices bundles with discounts, so dropping one service can change what you pay for the rest. Ask for the remaining package and its new price before the call ends.
Before you hang up, confirm:
- The accepted date and services ending
- The agreement behind any fee
- The assigned equipment and calendar return deadline
- The prorated closing bill and automatic-payment result
Note the representative’s name, the call time, and any confirmation TCC provides.
How to cancel
Gather what you will need so the call does not stall on a lookup:
- Account number, account-holder name, and service address
- Requested end date and most recent bill
- Service agreement or recent order confirmation
- Model and serial numbers from likely TCC devices
Call 715-695-2691 during office hours. TCC does not publish a universal voluntary-cancellation route, so say that you want to cancel and ask whether the representative can process the request now. If not, ask for the exact account-specific action, destination, and deadline.
Go through every service on the account and label it as ending or staying. If anything remains, ask for the post-change package and monthly price. TCC advertises internet plans from 100 Mbps to 1 Gig alongside internet-and-TV bundle discounts, and its TV page says TCC Streaming TV requires TCC internet. Cancelling internet can therefore affect a TV subscription you meant to keep.
State the end date you want and ask TCC to accept it or give you the date it will use instead. Write down both the requested date and the accepted date. If TCC requires another action, record exactly what you must do, where it goes, and when it is due.
Close the call by confirming:
- Accepted disconnection date and exact services ending
- Agreement terms and basis for any charge
- Assigned equipment, return deadline, and drop-off location
- Prorated closing bill and automatic-payment result
Record the representative’s name and any confirmation you receive. TCC does not promise a confirmation for every request on its published pages, so ask whether one is available and note the answer.
What it costs
TCC’s legal page says it does not impose early-termination fees for certain service arrangements. That statement does not cover every residential account, so ask which terms apply to yours. Commercial terms are available at a business office or on request.
If the representative quotes a charge, ask which arrangement or agreement creates it, the term start and end dates, the amount, and how it was calculated. Keep that conversation separate from equipment. Replacement charges for unreturned devices are a different liability, not an early-termination fee.
Service charges are prorated to the day service is disconnected, and the FAQ says prorated amounts go on the next available bill. Billing closes around the 25th of the month. Bills generally arrive by the first and are due on the 15th. A disconnection after the billing close may not appear until the following month’s statement.
Ask what will happen to automatic payment once service ends and how TCC will handle any account credit or refund. No published rule says the automatic-payment authorization stops on its own after cancellation. Record the representative’s answer and compare it with the closing bill and payment account.
Equipment return
The equipment agreement requires all TCC equipment, in good working order, back within five business days after service terminates. It permits drop-off at the Strum office at 417 5th Avenue North or the Independence office at 23669 Washington Street on days and times TCC designates. Confirm the calendar deadline and office availability before making the trip.
Ask the representative to read the devices assigned to your account. Depending on your service, the list could include a digital cable receiver, internet modem, router or extender, rented streaming box, remote, or power cord. TCC’s streaming TV support mentions rented Innovative Boxes and tells migrating customers to return old set-top boxes, remotes, and power cords. Those items are worth checking, but they are not a universal return list.
The agreement lists replacement liability of $375 for a digital cable receiver, $125 for an internet modem, and $125 for an internet router or extender. These are listed costs for covered TCC equipment that is not returned within the required period, not fees for cancelling service.
Write down the model and serial number of each device before returning it, photograph the items, and keep any receipt or acknowledgment TCC provides. Confirm the calendar deadline rather than trying to convert five business days on your own.
An installation may include an ONT, battery backup, or other inside or outside equipment, as TCC’s support material explains. Leave anything fixed, wall-mounted, wired in, or mounted outside in place unless TCC specifically identifies it for customer return.
After you cancel
Check the account on the accepted disconnection date. If service is still running, the wrong service went off, or a service you kept has stopped, contact TCC with the accepted date and any confirmation you recorded.
Compare the closing bill with the accepted date. Recurring service charges should be prorated through the day of disconnection, any agreement charge should match the explanation you received, and returned equipment should match TCC’s device record. If the change came after the monthly billing close, the adjustment may appear on a later bill. Ask for an itemized correction when service dates or charges do not match the accepted terms.
If you kept some services, verify that the remaining package, bundle discount, and price match the representative’s readback. Report any difference while the order details are still easy to trace.
Match the final debit or refund against the closing bill. Keep the call notes, equipment photos, receipts, and statements until the balance reads zero or the refund is settled.
Common problems
| Problem | Solution |
|---|---|
| TCC cannot find the cancellation request | Give the representative’s name, call date/time, requested date, accepted date, and any confirmation. Ask TCC to reconstruct the order and correct service dates or charges tied to the missing request. |
| A fee appears even though you expected no contract | Ask which service arrangement or agreement creates the charge, the term dates, amount, and calculation. TCC’s public no-ETF statement applies only to certain arrangements. |
| The wrong service is disconnected or the remaining price changes | Restate every service as ending or staying. Ask TCC to read back the remaining package, bundle discount, and price, then correct an order that does not match. |
| TCC’s equipment list does not match the devices at home | Read model and serial numbers to TCC and ask it to identify ownership and return responsibility for each mismatch before removing or returning anything. |
| Returned equipment is still charged | Give TCC the return date, location, receipt or acknowledgment, photos, and model/serial details. Ask it to match the returned device to the account and correct an unsupported replacement charge. |
| The closing bill covers the wrong dates | Compare the bill with the accepted disconnection date and TCC’s daily-proration policy. Ask for an itemized correction; if the change came after the monthly billing close, confirm which later bill carries the adjustment. |
| An automatic payment or refund differs from the closing bill | Give TCC the transaction date and amount plus the closing statement. Ask it to explain and correct the debit, credit, balance, or refund. |
Final checklist
- Gather account, agreement, and billing records
- Choose the requested end date
- Record device models and serials
- Call 715-695-2691 during office hours
- Identify each service as ending or staying
- Save the accepted date and procedure
- Confirm the basis for any fee
- Confirm assigned equipment and the five-business-day deadline
- Keep return proof
- Review the prorated closing bill
- Match the final payment or refund
- Confirm a zero balance or settled refund
Use the accepted date, equipment proof, and itemized bill to identify the exact line TCC needs to correct when the account record does not match.