Quick Summary
- Call 1-800-427-8686 to cancel - available 24/7
- No early termination fee - Astound is month-to-month, no contracts
- Return equipment within 15 days or face $50-$200+ per device
- Astound doesn’t prorate. You pay for the full month even if you cancel mid-cycle
- Service areas: Boston, NYC, Chicago, LA, DC, Philadelphia metros
How to Cancel
Phone (Recommended)
Call 1-800-427-8686. Navigate the automated menu to reach a representative. Verify your identity, tell them you want to cancel, and get a confirmation number plus the rep’s name.
Cancellation is effective at the end of your current billing cycle.
Live Chat
Go to astound.com/contact-us, choose live chat, and type “Cancel Service.” Available during business hours. Same process as phone but in text.
In-Person
Visit a local Astound office. Call first to confirm the location accepts cancellations. Bring a photo ID, a recent bill, and your equipment if you want to return it on the same trip.
What It Costs
Nothing. Astound runs month-to-month with no contracts and no early termination fees.
The only cost is timing. Astound doesn’t prorate, so you pay the full month no matter when you cancel. Exception: if you cancel within 30 days of activation, you may qualify for a full refund.
Equipment Return
What You Return
- Cable modems (DOCSIS 3.0 and 3.1)
- WiFi routers and modem combos
- TiVo DVR boxes
- HD/digital converter boxes
- Enhanced Whole Home WiFi equipment
- All cables, adapters, and remotes
How to Return It
Local office - call first to confirm returns are accepted at that location. Bring a photo ID. Get a receipt.
FedEx - request a prepaid shipping label when you cancel. Package securely and keep tracking info.
Technician pickup - available for a fee. Schedule through customer service.
Deadline
15 days from disconnection.
Unreturned Equipment Fees
$50-$200+ per device depending on the equipment type. Monthly rental fees ($8-$10/month) also continue until equipment is returned.
After You Cancel
Final bill includes prorated service charges through cancellation, outstanding equipment rental fees, applicable taxes, and any overpayment credits. Arrives within 1-2 billing cycles.
Confirmation is sent in writing within 1-2 weeks. Call back if you don’t receive it.
Reactivation is available. After 60+ days, you’re considered a new customer and may qualify for promotional offers.
Common Problems
| Problem | Solution |
|---|---|
| Long hold times | Call early morning (6-8 AM) or late evening (after 8 PM) |
| Retention pressure | “I appreciate the offers but I need to cancel today” |
| Charged for returned equipment | Call with your tracking receipt. File a utilities commission complaint if unresolved |
| Service continues after cancellation | Call immediately to confirm processing. Document the interaction |
| No confirmation received | Follow up within 48 hours. Get a confirmation number on the call |
| Unexpected final bill charges | Review carefully. You have 180 days from the invoice date to dispute |
Final Checklist
- Call 1-800-427-8686, use live chat, or visit a local Astound office
- Confirm cancellation date, billing-cycle end date, and final bill timing
- Ask whether the 30-day activation refund applies if you are a new customer
- Get the equipment list and return method before service ends
- Return equipment within 15 days and keep receipt or tracking proof
- Watch for rental fees until equipment is processed as returned
- Dispute unexpected final-bill charges within 180 days of the invoice date