Quick Summary
- Call 870-336-0999 to cancel 3E8 Broadband Solutions / empower service
- Official terms also allow cancellation notice by email at [email protected]
- Mail notice can be sent to empower Delivered by CECC, P.O. Box 7503, Jonesboro, AR 72403
- empower’s FAQ says no service contracts are required and customers can cancel at any time
- Residential broadband labels list Early Termination Fee $0.00
- The same labels list Non-Return of Equipment Fee $400.00
- Equipment can be returned to any of empower’s three locations, but public pages do not give one universal return deadline in days
How to Cancel
Start by calling 870-336-0999. Ask the representative to cancel service and confirm the disconnect date.
empower’s terms also list written notice options:
- Email: [email protected]
- Mail: empower Delivered by CECC, P.O. Box 7503, Jonesboro, AR 72403
Use written notice as backup even if you cancel by phone. Include the account holder name, service address, requested disconnect date, forwarding address, and a request for equipment return instructions.
Before ending the call, confirm:
- Disconnect date
- Final bill timing
- Equipment return location
- Return deadline
- Whether the account has any outstanding balance
- How AutoPay or saved payment methods will handle the final bill
What It Costs
empower’s FAQ says it does not require service contracts and customers can cancel at any time. Its residential broadband labels list Early Termination Fee $0.00.
The avoidable charge is equipment. Residential labels list a $400.00 Non-Return of Equipment Fee, and the terms say empower can bill fair market value if equipment is not returned. The terms also make the subscriber responsible for damage, tampering, or failure to protect empower equipment, except normal use or normal wear.
Residential labels also list a $10.00 reconnection fee if the account is shut off and later restarted.
Equipment Return
The FAQ says equipment must be returned if service is canceled and can be returned to any of empower’s three locations. The terms say that upon termination for any reason, the subscriber must return equipment to empower.
Ask empower to identify each item due back. That can include:
- ONT or modem if removable
- Router or Wi-Fi equipment
- Power supplies
- Mesh pods
- Other empower-owned equipment
The public pages reviewed for this guide do not publish one return deadline in days. Get the date and location in writing. A $400 non-return fee is large enough that a verbal “just bring it in” is not enough.
When you return equipment, get a receipt listing each item. Photograph serial numbers before drop-off.
After You Cancel
Check the final bill for three things: service charges through the disconnect date, the $0 early termination fee position, and equipment status.
If a $400 non-return fee appears, contact empower with your receipt and photos. Ask whether the charge is tied to missing equipment, late return, damaged equipment, or a billing-system delay.
If AutoPay was enabled, confirm whether the final balance will draft automatically. Keep the payment method active until the final bill clears, but watch it for unexpected equipment charges.
Common Problems
| Problem | Solution |
|---|---|
| You want written proof of cancellation | Email [email protected] after the phone call with the disconnect date and equipment-return request. |
| You are worried about an ETF | empower’s FAQ says no service contracts are required, and residential labels list Early Termination Fee $0.00. |
| You do not know where to return equipment | Ask which of the three locations is best for your account and get the location in writing. |
| The return deadline is unclear | Ask for the exact date before disconnection. Public pages do not give one universal day count. |
| A $400 equipment fee appears | Use your receipt and photos to dispute it, and ask which item created the fee. |
| You may restart service later | Ask whether the $10.00 reconnection fee will apply. |
Final Checklist
- Call 870-336-0999
- Send written follow-up to [email protected]
- Confirm disconnect date and final bill timing
- Ask for equipment list, return location, and deadline
- Confirm no early termination fee applies
- Return equipment to an approved empower location
- Get a receipt listing each item
- Keep photos and serial numbers
- Watch for the $400 non-return fee
- Confirm AutoPay and final balance after cancellation