Quick Summary
- Call Antietam customer service/billing at 1-800-524-8004
- Main office and 24/7 tech support are at 301-797-5000
- Customer service/billing hours are Monday-Friday 8AM-7PM ET and Saturday 8AM-5PM ET
- Antietam’s customer agreement says cancellation must be done by calling local customer service
- Email submissions are not effective cancellation notice
- Allow up to 14 days when transferring or disconnecting service
- Return leased equipment within 10 days of account termination
How to Cancel
Call Antietam customer service/billing at 1-800-524-8004. You can also call 301-797-5000, but make sure you reach the billing or customer service team rather than only technical support.
The residential customer agreement says customers may terminate service at any time by calling the local customer service department. It also says email submissions do not count as effective notice. Use the phone call as the cancellation record.
Ask for:
- Disconnect date
- Whether the account is being transferred or fully disconnected
- Final balance and billing cycle
- Equipment list
- Return location and deadline
- Confirmation number
- Forwarding address on file
Antietam’s policies say to allow up to 14 days when transferring or disconnecting service. Call before the date you need service to end.
What It Costs
Antietam’s internet page and broadband labels show no contracts and Early Termination Fee $0 for listed internet plans. The cancellation agreement still requires the customer to pay any outstanding account balance.
Monthly statements are billed one month in advance, except pay-per-view. Antietam’s policies say service changes are reflected from the date of the change through the end of the billing period.
Ask customer service to explain how the final bill will handle:
- Advance-billed service
- Service changes through the end of the billing period
- Equipment charges
- Deposits
- Any refund owed after final account settlement
If Antietam owes a refund, its policies tell customers to provide a forwarding address.
Equipment Return
Antietam’s agreement says leased equipment must be returned within 10 days of account termination. Its policies also say the customer is responsible for returning all Antietam equipment to the office.
Return any rented or leased equipment, including:
- Digital converters
- Remotes
- Cable modems
- Related Antietam equipment
- Power cords and accessories if Antietam asks for them
Antietam says rented equipment remains its property. Damage beyond normal use or failure to return equipment can create additional fees.
Ask the representative whether the equipment should go to the Washington County office, the Carroll County location, or another return point. Get a receipt that lists the items returned.
After You Cancel
Check the final bill against the disconnect date and the equipment return date. If you transferred service, confirm the old account stopped and the new account started on the expected date.
If an equipment charge appears, call with your receipt and ask which item Antietam still shows as outstanding. If a refund is owed, confirm Antietam has your forwarding address.
If the account was on AutoPay, watch the payment method through the final bill. Canceling service does not mean the final payment has already cleared.
Common Problems
| Problem | Solution |
|---|---|
| You emailed Antietam to cancel | Call customer service. The residential agreement says email submissions are not effective notice. |
| You need service off by a specific date | Call early. Antietam says to allow up to 14 days when transferring or disconnecting service. |
| You are unsure which number to use | Start with 1-800-524-8004 for customer service/billing, or use 301-797-5000 and ask for customer service. |
| Equipment return timing is tight | Return leased equipment within 10 days of account termination and get a receipt. |
| A refund may be owed | Give Antietam a forwarding address and confirm how the final bill handles deposits or credits. |
| An equipment fee appears | Compare the fee with your office receipt and ask which converter, remote, modem, or related item is still marked missing. |
Final Checklist
- Call 1-800-524-8004 or 301-797-5000
- Confirm you reached customer service/billing
- Request disconnect or transfer date
- Allow up to 14 days for scheduling
- Ask for final balance and billing-cycle treatment
- Get the equipment list and return location
- Return leased equipment within 10 days
- Keep office receipt and photos
- Provide forwarding address for any refund
- Review final bill and AutoPay activity