How to Cancel Beehive Broadband Service

Quick Summary

Beehive Broadband can close your service on the next business day, while its equipment deadline runs for seven business days after termination. A modem, leased router, or set-top box left behind can add charges to the final bill.

• Call 800-615-8021 or email [email protected]
• Submit the request before close of business for a next-business-day termination date
• Confirm which services will end and the exact effective date
• Check the agreement on your account before accepting a cancellation charge
• Get an assigned-equipment list and instructions for portable gear and any mounted ONT
• Return Beehive equipment within seven business days and keep proof

Your signed agreement decides the cancellation cost. Beehive’s current residential Broadband Facts labels show no contract and a $0 early termination fee. The general terms require customers with a contract period to pay its remaining balance, and a separate network-owner contract may carry its own terms.

How to Cancel

Beehive’s terms accept termination requests by phone, email, U.S. mail, or fax. Use one of its published contact points:

• Phone: 800-615-8021
• Email: [email protected]
• Mail: Beehive Broadband, 2000 Sunset Road, Lake Point, Utah 84074

Call when you need an immediate answer about the account, or use email for a dated record. Beehive publishes no current fax number. A mailed request starts the timing rule when Beehive receives it.

A request received before close of business gets a termination date of the next business day. Ask when Beehive logged the request and which date will appear as the service end date.

Have these details ready:

• Account holder name, account number, and service address
• Services you want to end or keep
• Preferred termination date
• Beehive equipment at the property

Beehive provides account information only to the registered holder and authorized users. If the account is in someone else’s name, have that person make the request or confirm that you are already authorized.

Before the conversation ends, confirm:

• Effective date for every canceled service
• Governing agreement and any remaining balance
• Recurring-charge cutoff and final-bill calculation
• Assigned-equipment list, return method, and retrieval instructions
• Written confirmation, if available

For a partial bundle cancellation, name every service that should end and every service that should remain. BEEtv requires qualifying Beehive internet, so ask what happens to the TV service before canceling the internet plan that supports it. Confirm the new price for anything you keep.

What It Costs

Beehive’s September 2025 Cedar Highlands residential agreement is month-to-month. Its residential Broadband Facts labels say no contract is required and list a $0 early termination fee.

Other accounts may fall under Beehive’s general Terms and Conditions. A customer still inside a contract period must pay the remaining balance on cancellation; Beehive adds it to the final bill, due on receipt. If a representative quotes that charge, ask for the exact plan or signed agreement and an itemized calculation.

UTOPIA customers have two possible agreements to check. Beehive says its own service on UTOPIA is month-to-month, while UTOPIA may require a separate contract.

Customers on a term contract have one narrow outage exception. Beehive allows penalty-free cancellation when service interruptions total more than 24 hours in a month. Gather the outage dates, durations, and trouble records before requesting the waiver.

Beehive bills at the beginning of each month, but its public terms do not spell out a universal proration formula for voluntary cancellations. Ask when recurring charges stop, whether unused days receive a credit, and how Beehive calculated the final amount.

Equipment Return

The seven-business-day deadline covers Beehive-owned equipment. Depending on the account, that list can include:

• Modem and leased router
• BEEtv set-top box
• Optical network terminal (ONT)
• Standard mounting equipment and assigned accessories

Start with the equipment list attached to your account. Set aside the portable devices, then ask about anything mounted to the building. Beehive’s agreement allows the company to retrieve its property from the premises, so get handling or pickup instructions before touching an ONT or other fixed equipment.

Return portable equipment within seven business days using the instructions for your account. The public agreement gives no single drop-off or shipping route and no flat non-return fee. It allows Beehive to charge full retail cost or repair and replacement, plus the cost of recovering the equipment.

Photograph each portable device, its condition, and its serial number. Keep the drop-off receipt, shipping record, or pickup confirmation until the account shows no equipment balance.

UTOPIA customers should also track the equipment deposit. Beehive says it may apply the deposit to an unpaid balance or return it within four to six weeks after cancellation.

After You Cancel

Check that every requested service stops on the confirmed date. When the final bill arrives, review:

• Service dates and recurring charges
• Any contract-period balance and the agreement behind it
• Returned-equipment status and charges
• New pricing for services that remain active
• UTOPIA equipment-deposit handling, if applicable

Match the bill against your cancellation record and equipment proof. Keep everything together until the balance is settled and any deposit has been resolved.

Use 800-615-8021 or [email protected] for a billing or equipment dispute. Include the effective date, disputed line item, equipment serial numbers, and return or pickup record in the follow-up.

Common Problems

Final Checklist

• Choose an official channel
• Verify account authority
• Name services to end and keep
• Confirm receipt and effective date
• Identify the governing agreement
• Clarify the final-bill calculation
• Request the assigned-equipment list
• Get return or retrieval instructions
• Photograph serial numbers
• Keep return or pickup proof
• Review the final balance