How to Cancel Breezeline Service

Quick Summary

Call 866.731.6393 to cancel Breezeline internet, TV, or home phone service
If that line does not route correctly, call general support at 888-536-9600 and ask for the residential disconnection team
Follow up the phone request in writing so there is a record of the cancellation date, services canceled, fees discussed, and return instructions
Ask whether your account has a promotional discount, minimum-term commitment, or other agreement that creates an Early Termination Charge
Equipment is the deadline risk: one source gives 10 days, while support FAQs describe 30 days
Get the account-specific return deadline in writing, then use the Equipment Return Portal unless Breezeline gives written instructions for another method
Final billing can continue through the invoice cycle or until Breezeline equipment has been returned, so return timing can affect the last bill

How to Cancel

Start by phone. Call 866.731.6393 and tell Breezeline you want to disconnect service. The cancellation FAQ points customers to that number, and the Residential Subscriber Agreement supports phone cancellation, subject to any minimum-term obligations on the account.

If 866.731.6393 does not get you to the right team, call 888-536-9600, Breezeline’s general support number, and ask to be transferred to residential disconnections.

Have these ready before you call:

Account holder, service address, account number, and contact details
Services you want to cancel and your preferred disconnect date
Current bill and any promotion, rate lock, discount, or term document
Photos or a list of Breezeline-owned equipment in your home

Before ending the call, get these answers:

Disconnect date and which services are ending
ETF status, exact amount, promotion behind it, and any waiver or exception
Final-bill timing, including the invoice-cycle end date
Equipment list, return deadline, return method, and whether the portal is required
Confirmation number or other written record of the cancellation

Tip: Send a written follow-up after the call. The agreement calls for written follow-up on telephone termination requests to avoid invoicing misunderstandings. Keep the message, any reply, the date and time of the call, and any confirmation number.

Online Account, Moving, and Mobile

Use the My Breezeline app or online account to review bills, services, equipment, payment settings, and AutoPay status. Residential internet, TV, and home phone cancellation still runs through customer service by phone, so treat the app as preparation and documentation rather than the cancellation channel.

If you are moving, check transfer options before closing the account. Breezeline lists an Account Specialist follow-up within 24-48 hours after the moving form is submitted, plus 1.855.211.4917 for moving-related sales and product questions.

If you also have Breezeline Mobile, handle it separately. Canceling Breezeline Internet can remove the exclusive mobile-plan rate and raise the mobile plan by $15.00 per month. Mobile cancellation goes through Mobile Customer Care at 855-811-5188.

What It Costs

Early Termination Fee

An Early Termination Charge can apply when a promotional discounted rate requires a term commitment and the customer ends service before that commitment ends. The ETF amount is specified in the promotion, so the answer depends on the account.

Ask Breezeline to identify the promotion or agreement that creates the charge. If the representative quotes a fee, ask for the dollar amount, remaining term, and calculation in writing before you approve the disconnect date.

Ask about two possible exceptions:

The agreement gives customers 10 days to terminate a term commitment without paying the Early Termination Charge
Breezeline may waive the charge at its sole discretion, including when the customer can demonstrate a move outside Breezeline’s service area

After the service commitment ends, the agreement renews month-to-month at Breezeline’s then-current retail rate until either party gives notice under the termination provisions.

Important: Treat any ETF quote as account-specific. Breezeline’s public agreement ties the fee to the promotion, so the representative should be able to tell you which agreement created it and what the exact amount is.

Billing and Proration

Monthly charges are paid in advance, according to Breezeline’s FCC customer information. When service is canceled, the Residential Subscriber Agreement allows invoicing through the end of the invoice cycle or until all Breezeline equipment has been returned, whichever comes first.

The disconnect date and equipment return date both affect the final balance. Ask for the invoice-cycle end date, the termination date, the return deadline, and any refund conditions on the cancellation call.

Any refund due is typically mailed after account settlement, equipment return, and completion of the final billing cycle. Billing errors or credit requests must be brought to Breezeline’s attention within 30 days of receiving the bill for which the correction or credit is sought.

Charge	When It Can Happen	What to Ask
Final service charge	Service ends during an invoice cycle	How Breezeline will calculate the final bill
Early Termination Charge	A promotion or term commitment applies	Which promotion creates it and the exact amount
Equipment charge	Gear is late, missing, damaged, or not processed as returned	Account equipment list, return deadline, portal confirmation, and tracking
Late fee or balance handling	Final payment is late, the dispute window is missed, or undisputed charges are left unpaid	Due date, undisputed balance, and dispute process
Mobile price increase	Breezeline Internet is canceled while Breezeline Mobile stays active	Whether the mobile plan will rise by $15.00 per month

Equipment Charges

Breezeline equipment remains Breezeline property. The Residential Subscriber Agreement allows full replacement-cost charges when equipment is lost, damaged beyond normal wear, or not returned at the end of service. It also covers less common situations where equipment is transferred or otherwise unavailable for return.

Breezeline may also apply a security deposit to an outstanding balance or unreturned-equipment cost, or charge the card on file where allowed by law.

The cancellation FAQ notes that equipment charges may display after cancellation and are waived once equipment is returned. Watch the account until the return is processed and the equipment charge clears.

Equipment Return

Get the equipment deadline in writing. This is the easiest place for a Breezeline cancellation to turn into an avoidable charge.

The Residential Subscriber Agreement sets a 10-day return deadline when service is terminated or canceled by either the customer or Breezeline.
Official support FAQs describe a 30-day return window after disconnection or service change.

Ask Breezeline to confirm which deadline applies to your account. Until you have that answer in writing, use the 10-day agreement language as the safer target and start the return as soon as service is disconnected.

Breezeline directs residential customers to the Equipment Return Portal. A business equipment-return page also tells residential customers to use the portal and avoid office drop-offs.

Use this return process:

Ask for the complete equipment list before ending the cancellation call
Ask whether Breezeline expects modems, routers, WiFi pods, set-top boxes, remotes, power cords, phone equipment, adapters, or other accessories back
Photograph each item, including serial numbers or MAC addresses
Start the return through the Equipment Return Portal
Use the shipping label, drop-off code, or other method the portal or representative provides
Save portal confirmation, tracking, receipts, and proof of delivery
Check the account after delivery to confirm any equipment charge has cleared

Important: Use the portal unless Breezeline gives you written, account-specific instructions for another method. An untracked drop-off can leave you arguing over replacement-cost charges later.

After You Cancel

Review the final bill against three dates:

Scheduled termination date
Invoice-cycle end date
Equipment return or delivery date

If an ETF appears, compare it with the promotion or term commitment Breezeline identified during the cancellation call. If an equipment charge appears, compare it with your portal confirmation, tracking number, photos, and delivery proof.

If AutoPay was active, confirm whether the final bill will be charged automatically and whether saved payment information remains on the account after cancellation. Watch the payment method until the account shows a zero balance or any refund is complete.

Keep the records that settle disputes: written cancellation follow-up, confirmation number, equipment list, return proof, final bill, and any billing messages. If a charge looks wrong, contact Breezeline within the 30-day billing-error or credit-request window listed on the FCC page.

If you keep Breezeline Mobile after canceling internet, check the next mobile bill for the $15.00 monthly increase tied to losing the special mobile rate.

Common Problems

Problem	Solution
You want to cancel online	Use the app or online account to review bills, services, equipment, and payment settings, but call 866.731.6393 for the cancellation record.
You are unsure which number to call	Start with 866.731.6393. If that line does not route correctly, call 888-536-9600 and ask for residential disconnections.
An early termination fee appears	Ask which promotion or minimum-term agreement creates the charge, the exact amount, and whether a move-outside-service-area waiver or ten-day term-commitment cancellation rule applies.
The equipment return deadline is unclear	Ask Breezeline to reconcile the 10-day agreement language with the 30-day support-FAQ language, then return equipment through the portal as soon as service is disconnected and keep proof.
You were told to drop equipment at an office	Confirm the return method before going anywhere. The public equipment-return page tells residential customers to use the Equipment Return Portal and avoid office drop-offs.
An equipment charge appears right after canceling	Equipment charges may display after cancellation and should be waived once equipment is returned. Keep portal confirmation, tracking, photos, and return proof, then contact billing if the fee remains.
The final bill includes charges after the disconnect call	Compare the bill with the scheduled termination date, invoice cycle, and equipment return date.
You also have Breezeline Mobile	Internet cancellation can remove special mobile pricing and increase the mobile plan by $15.00 per month. Call Mobile Customer Care at 855-811-5188 for mobile cancellation or plan questions.
You are moving	Check transfer options before canceling. Breezeline lists Account Specialist follow-up within 24-48 hours after the moving form and 1.855.211.4917 for moving-related sales/product help.

Final Checklist

Call 866.731.6393, or 888-536-9600 as a fallback
Confirm disconnect date for each service
Confirm ETF amount, promotion, and waiver answer in writing
Get equipment list, return deadline, and return method in writing
Send written cancellation follow-up
Return equipment through the portal as soon as service is disconnected
Save photos, portal confirmation, tracking, receipts, and delivery proof
Check final bill against disconnect date, invoice cycle, and return date
Watch AutoPay and saved payment methods until the account closes
Dispute billing errors within 30 days
Check Breezeline Mobile pricing if mobile service stays active