How to Cancel All West Communications Service

Quick Summary

Call 866-255-9378 to start an All West Communications cancellation
All West’s residential terms also allow written notice; ask Customer Service which address or form counts as written notice
All West service is month to month unless your account has a specified Contract Period in a signed minimum-term addendum, service order, or application
A specified Contract Period can create Early Termination Charges; some specific Broadband Facts labels show a $0.00 early termination fee
Ask for the disconnect date, final-bill handling, contract status, equipment list, return method, and return deadline before ending the call
Use 10 calendar days as the safest equipment-return target unless All West gives you different written instructions

How to Cancel

Call 866-255-9378 and ask Customer Service to cancel service. All West’s terms list Customer Service at 866.ALL.WEST (255-9378) as one of the accepted ways to terminate residential service.

Use your online account before the call if you need your bill, account number, or current service list. Treat the call as the cancellation record. All West publishes an account portal and a contact form; its residential terms point to Customer Service or written notice for termination.

Have these ready before you call:

Account holder name
Service address
Account number, if available
Phone number or email address on the account
Current bill
Services you want to disconnect
Preferred disconnect date
Any signed service order, minimum-term addendum, application, or promotion paperwork
List or photos of All West equipment in your home

Before you hang up, confirm:

The exact disconnect date All West is recording
Whether each service is month to month or tied to a specified Contract Period
Whether an Early Termination Charge applies and which document creates it
How the final bill and any prepaid-service refund will be calculated
Whether AutoPay needs to stay active for the final bill or be turned off separately
Every All West-owned item assigned to the account
The return method, return location or shipping process, and return deadline
The confirmation number, email, or written note All West will provide

If you prefer written notice, call first and ask where All West accepts formal cancellation notices. Keep a copy and proof of delivery. All West publishes [email protected] for general contact; the terms do not identify that email address as a dedicated cancellation channel.

Tip: Get the equipment list and return deadline while you are still on the cancellation call. All West’s own terms mention both 10 calendar days and 30 days, so ask for the account-specific instruction in writing.

What It Costs

Early Termination Fee

All West’s residential terms say service is month to month unless a specific contract period is set by a signed minimum-term addendum, service order, or application. If your account has no specified Contract Period, the terms let you terminate without cause.

If your account has a specified Contract Period, early termination without cause can trigger Early Termination Charges. All West’s terms say those charges can include:

Unpaid service through the termination date
Waived equipment or promotional-gift charges
Third-party cancellation or termination charges tied to installation or termination
Waived non-recurring charges
100% of the remaining monthly recurring charges through the end of the service term for fixed monthly recurring services

Some All West Broadband Facts labels for specific Gig70 promotional offers show a 12-month contract and an Early Termination Fee of $0.00. Use that only for the exact plan and account it applies to. Before you approve the disconnect date, have the representative check your service order, application, minimum-term addendum, and promotion history.

If All West says a fee applies, ask for the exact amount and the document that authorizes it.

Billing and Proration

All West bills recurring service charges, All West equipment charges, and fees monthly in advance. Other charges may be billed monthly in arrears.

Keep the termination date, disconnect date, and equipment-return date together in your notes. All West’s terms say applicable fees and charges accrue until the agreement is terminated, service is disconnected, and All West equipment is returned. The terms also say All West will refund prepaid monthly service fees charged for service after the termination date, minus outstanding amounts due for services, equipment, or other fees.

Invoices are due within 25 days after the invoice date. Past-due balances can receive a late payment charge of 1.5% per month. Billing disputes or credit requests must be made within 60 days of the invoice date.

If All West holds a refundable deposit, ask how it will be returned. The terms say All West may return a deposit within 60 days after disconnection or another required refund event, minus amounts due for services or damaged, altered, or unreturned equipment.

Equipment Return

All West keeps ownership of company-provided equipment, including gateways, modems, routers, set-top boxes, DVRs, VoIP ATA equipment, digital adapters, remote controls, converters, switches, embedded software, and other equipment All West provided or leased to you.

All West’s terms give two equipment-return deadlines:

The general Equipment section says All West Equipment must be returned within 30 days after expiration or termination
The Termination by You section says All West Equipment must be returned within 10 calendar days of termination

Use the tighter 10-calendar-day deadline unless All West gives you a different written account-specific instruction. If equipment is lost, stolen, unreturned, damaged, sold, transferred, leased, encumbered, or assigned, All West’s terms allow full-retail, repair, or replacement charges.

Use this return process:

Ask for the complete equipment list during the cancellation call
Confirm the return deadline and return method in writing
Confirm whether All West wants office drop-off, shipment, technician pickup, or another return method
Photograph each device and serial number before returning it
Include remotes, power cords, adapters, and accessories All West lists
Get a dated receipt, tracking number, pickup record, or written confirmation
Keep proof until the account shows a zero balance

All West lists local offices in Kamas, Evanston, Rock Springs, and Ogden. Ask Customer Service whether your local office accepts cancellation equipment before bringing anything in.

Important: Treat the 10-calendar-day return window as the safest target. The longer 30-day language appears elsewhere in the same terms, but the termination section gives the tighter deadline.

Moving or Vacation Hold

If you are moving inside All West’s service area, ask about a transfer before closing the account. All West says moving customers should notify the company at least two weeks before the move. You can call 866-255-9378, email [email protected], or use All West’s contact options for move details.

If you will be away temporarily, ask about Vacation Hold before canceling. All West’s terms allow eligible month-to-month cable/TV, broadband/internet, and telephone services to be placed on vacation, seasonal, or temporary hold when:

The account has had at least 30 days of continuous service
The account is current
The hold lasts at least 30 consecutive days
The total hold does not exceed six consecutive months
The customer requests the hold 7 to 30 days before it begins

Services under a contract term continue to be billed at the contract amount and are not eligible for Vacation Hold during the contract term.

After You Cancel

Compare the final bill with the cancellation notes you took on the call. Check the service end date, any prepaid-service refund, Early Termination Charge, late fee, deposit adjustment, equipment charge, tax, surcharge, and one-time charge.

If a charge looks wrong, contact All West within 60 days of the invoice date. Pay undisputed amounts on time while the dispute is open so a late fee or collection issue does not become a separate problem.

If your service was disconnected for non-payment, All West says to call 866-255-9378. Its support page says paying the total amount owed avoids a reconnect fee, while paying only the past-due amount results in a reconnect fee.

Keep your cancellation notes, call date, representative name if available, confirmation number, written instructions, equipment photos, return proof, final bill, and dispute correspondence until the account is closed cleanly.

Common Problems

Problem	Solution
You want to cancel online	Use the online account for bill and account review if helpful, but create the cancellation record by calling 866-255-9378 or by using written notice that All West confirms is accepted. The public terms point to Customer Service or confirmed written notice for termination.
You are unsure whether an ETF applies	Ask All West to identify any signed minimum-term addendum, service order, application, or promotion on your account. Month-to-month service can be ended without cause, but a specified Contract Period can trigger Early Termination Charges.
Your Broadband Facts label shows $0.00 ETF	Treat the label as plan-specific. Some Gig70 promo labels show a 12-month contract with $0.00 early termination fee, while the general terms still allow charges for other specified Contract Periods.
You need the equipment deadline	Ask for the account-specific return deadline in writing and use the 10-calendar-day deadline as the safest target. All West’s own terms also mention 30 days in the equipment section, so do not rely on the longer window without written confirmation.
You do not know what to return	Ask All West for the assigned equipment list before disconnecting. The terms include gateways, modems, routers, set-top boxes, DVRs, VoIP ATA equipment, digital adapters, remote controls, converters, switches, and other All West-provided equipment.
You are moving	Ask for a transfer before canceling. All West says moving customers should notify the company at least two weeks before the move and can call 866-255-9378 or email [email protected].
You will be away temporarily	Ask about Vacation Hold before canceling if the account is current and month to month. The hold must be requested 7 to 30 days before it begins, last at least 30 days, and cannot exceed six consecutive months.
The final bill looks wrong	Contact All West within 60 days of the invoice date. Keep cancellation notes, written instructions, equipment photos, receipts, and the final bill so you can dispute service, ETF, late-fee, deposit, or equipment charges.
You were disconnected for non-payment	Call 866-255-9378. All West says paying the total amount owed avoids a reconnect fee, while paying only the past-due amount results in a reconnect fee.

Final Checklist

Call 866-255-9378 to cancel
Confirm whether the account is month to month or tied to a specified Contract Period
Ask which document creates any Early Termination Charge
Confirm the disconnect date and final-billing rule
Ask how prepaid service fees, deposits, AutoPay, and disputed charges will be handled
Get the full All West equipment list
Confirm the return method, return location, and return deadline in writing
Use the 10-calendar-day return target unless All West gives different written instructions
Keep cancellation notes, written confirmation, equipment photos, return proof, and the final bill
Dispute billing errors within 60 days of the invoice date