How to Cancel i3 Broadband Service

Quick Summary

• Call 877-706-3870 to cancel i3 Broadband service
• Phone center hours are Monday-Friday 7:00am-10:00pm and Saturday-Sunday 8:00am-10:00pm
• i3 advertises no contracts and a 30-day money-back guarantee
• Service remains active until the cancellation date you select
• After disconnection, i3 applies a credit for the unused portion of the current billing cycle to any remaining balance
• Return i3-provided equipment within 25 days after service termination
• Do not remove the exterior Fiber Transition Housing or interior Fiber-Optic Wallplate

How to Cancel

Call i3 Broadband at 877-706-3870 and ask to disconnect service. You can also use [email protected] or [email protected] for a written record, but use the phone call to lock down the service date and equipment instructions.

Have these ready:

• Account number, service address, and account holder details
• Preferred disconnect date
• Current bill and payment method
• List or photos of i3-owned equipment in the home

Ask the representative to confirm the selected cancellation date. i3’s terms say services remain active until that date, so do not assume the account stops on the day you call.

Before ending the call, ask how the billing credit will be applied and whether any credit balance will go back to the last payment method on file.

What It Costs

i3’s public site advertises no contracts. Its terms also say that after disconnection, a credit for the unused portion of the current billing cycle is applied to any remaining balance.

If the final account balance turns into a credit, i3 says it refunds the credit balance to the last payment method used on the account once the account is terminated. The account is not fully terminated until billing obligations are resolved, so check the next statement instead of assuming the credit is automatic the same day service ends.

Equipment pickup can cost extra. i3 provides prepaid UPS labels for easy drop-off, but a technician pickup can carry a one-time fee up to $50. In Rhode Island, technician pickup can cost up to $15.

Equipment Return

If you cancel all i3 services, return all equipment provided by i3 except:

• The exterior Fiber Transition Housing
• The interior Fiber-Optic Wallplate

Those two items are part of the installed fiber setup and should stay at the service location.

Equipment must be returned in good working order within 25 days after service is terminated. If it is late, missing, or damaged, replacement fees apply.

Return options include:

• Prepaid UPS label for drop-off at UPS
• Technician pickup for a one-time fee up to $50
• Rhode Island drop-off or mail return to 57 Everett Street, Warren, RI 02885
• Rhode Island technician pickup for a one-time fee up to $15

If you are canceling only TV service, ask the agent for the exact item list. i3’s terms say TV-only cancellations get specific return instructions at disconnection.

After You Cancel

Watch for three things on the final account:

• The service end date matches the date you selected
• The unused portion of the billing cycle was credited
• The equipment return posted before replacement fees were added

Keep the UPS receipt, drop-off proof, or pickup confirmation until the account closes. If a replacement fee appears, ask i3 to identify the exact item and compare it with your return proof.

If a credit balance remains after the final bill, check the last payment method used on the account. That is where i3 says the refund should go.

Common Problems

Final Checklist

• Call 877-706-3870
• Confirm selected cancellation date
• Ask how the unused billing-cycle credit will appear
• Ask for the complete equipment list
• Do not remove the Fiber Transition Housing or Fiber-Optic Wallplate
• Return equipment within 25 days
• Use prepaid UPS unless technician pickup is worth the fee
• Keep return proof
• Check final bill for credits and equipment charges
• Confirm any credit balance was refunded to the last payment method