Quick Summary
- Call 800-768-1212 to start a TruVista cancellation
- Southern Georgia customers may also see 800-342-7564 listed on TruVista support pages
- TruVista’s contact page offers local offices and an existing-customer support request form
- Public internet terms mention a 30-day minimum subscription period
- Older official rate inserts warn that an early termination fee may apply and that leased equipment must be returned before disconnection
- Current public sources do not show a universal return window or ETF schedule
- Treat fees, return deadline, and final billing as account-specific until TruVista confirms them
How to Cancel
Call TruVista at 800-768-1212 and ask to disconnect service. If your account is in Southern Georgia and TruVista directs you to the regional support line, use 800-342-7564.
You can also use a local office or the existing-customer support form, but use the phone call to get clear answers before service is disconnected.
Ask TruVista to confirm:
- Disconnect date
- Whether your account is still inside the 30-day minimum subscription period
- Whether an early termination fee, promotional obligation, or equipment charge can apply
- Final bill timing and whether any partial-month credit is available
- Exact equipment list
- Return deadline, return location, and whether equipment must be returned before disconnection
- Written confirmation or case number
If you submit a support request online, save the confirmation and follow up by phone if the disconnect date is time-sensitive.
What It Costs
TruVista’s internet terms say customers recognize a 30-day minimum subscription period. Older official rate materials also say an early termination fee may apply and restrictions apply.
Use that as a warning flag, not a universal fee claim. Ask the representative to identify the specific fee source before agreeing to a disconnect date.
Ask these questions:
- Is there a remaining minimum subscription period?
- Is there a promotion or term agreement tied to the current rate?
- What is the exact fee, if any?
- Will the final bill include a partial-month credit?
- Does equipment have to be returned before the service is fully disconnected?
Do not rely on a generic “no problem” answer. Get the dollar amount or written “no ETF” confirmation for your account.
Equipment Return
TruVista’s public internet terms say the customer is responsible for the equipment and software necessary to connect, and that a TruVista cable or DSL modem is required. Older official rate inserts say all boxes are leased and all equipment must be returned before service is disconnected.
Ask TruVista for a written equipment list. Depending on your services, that can include:
- Cable or DSL modem
- Router or Wi-Fi equipment
- TV boxes
- Remotes
- Power cords
- Security or phone-related equipment
The public sources reviewed for this guide did not give one current return deadline in days. Confirm whether TruVista wants equipment returned at a local office, by mail, by technician pickup, or by another method.
After You Cancel
Check the final bill against the minimum subscription period, the disconnect date, and the equipment return date. If a fee appears, ask TruVista whether it is a minimum-period charge, an early termination fee, an equipment fee, or a normal service charge through the disconnect date.
Keep return proof until the account closes. If equipment has to be returned before disconnection, ask the office or representative to give you a receipt that lists each item.
If a refund is owed, confirm where it will be sent. TruVista’s contact page lists local offices and a mailing address, so make sure the account has a current forwarding address.
Common Problems
| Problem | Solution |
|---|---|
| You cannot find a public cancellation page | Call 800-768-1212 and ask for the disconnect team or account support. |
| You are in Southern Georgia | Start with 800-768-1212, but use 800-342-7564 if TruVista routes your region there. |
| The representative says an ETF may apply | Ask what agreement, promotion, or minimum period creates it and request the exact dollar amount in writing. |
| You are inside the first month | TruVista’s internet terms mention a 30-day minimum subscription period, so ask how the final bill is calculated. |
| Return instructions are vague | Ask for the equipment list, return location, return deadline, and receipt requirements before disconnection. |
| You use the online support form | Save the submission confirmation and follow up by phone if the disconnect date matters. |
Final Checklist
- Call 800-768-1212
- Confirm whether your region uses 800-342-7564
- Ask for disconnect date and written confirmation
- Ask whether a 30-day minimum period or ETF applies
- Confirm final bill timing and any partial-month credit
- Get equipment list and return deadline
- Return leased equipment by the method TruVista gives you
- Keep receipts, photos, and support confirmations
- Check the final bill for service, fee, and equipment charges
- Give TruVista a forwarding address if a refund may be owed