Quick summary
Canceling Fiber by Central Florida has two finish lines. Account deactivation ends your responsibility for service charges. Equipment remains open until the company clears each assigned device, and the current fee schedule gives you 14 days after cancellation or disconnection to return the ONT, GigaSpire router, and company Wi-Fi extenders in good working condition. Finish the first contact with an accepted deactivation date and an instruction for every device.
- Call (844) 533-4237, visit the company office, or use the customer portal.
- Request a specific deactivation date and save the confirmation or contact record.
- Current residential plans are monthly and require no contract.
- Get the assigned-equipment list and match each item by model or serial number.
- Confirm the return or recovery method for every device and keep proof of the handoff.
- Record the paid-through date, final-statement details, and AutoPay handling.
How to cancel
Fiber by Central Florida’s terms and conditions authorize three cancellation channels: phone, an in-person visit to the company office, and the customer portal. Each route should end with the same result, a confirmed date when the account will be deactivated. The terms hold the account holder responsible for service until that happens.
Start with a recent bill and the date you want service to end. Gather the account number, service address, and account-holder details. List internet, residential phone, managed Wi-Fi or security features, and any extenders on the account. Photograph the model and serial label on each device while it is still connected or installed.
Use (844) 533-4237 for a phone request. If you visit in person, confirm the current office location and hours before traveling. If you use the portal, preserve the submitted request and any response. Whichever channel you choose, leave with four groups of details:
- Accepted deactivation date and a confirmation or contact record
- Services and add-ons ending, remaining, or changing
- Assigned devices and the instruction for each one
- Paid-through date, final statement, and AutoPay handling
The proposed ownership transition leaves current customer channels in place. Central Florida Electric Cooperative members authorized a proposed transition of Fiber by Central Florida to Conexon in 2026. The official transition information describes a gradual process and directs customers to keep using the current billing, equipment, and support channels.
Residential VoIP phone needs a separate readback during cancellation. Fiber by Central Florida offers phone only as an internet add-on, so it cannot remain as a standalone Fiber by Central Florida service after internet ends. Have the representative explain what happens to the line on the deactivation date and whether another account action is required. Record the answer with the rest of the cancellation details.
What it costs
Fiber by Central Florida’s current residential plans are monthly and require no contract. If a representative quotes an early termination fee, request the exact charge name, the service it applies to, and the agreement that authorizes it. Then compare that explanation with the plan on the account.
Several legitimate charges can appear near cancellation. An unpaid balance, a remaining add-on charge, or an equipment damage or non-return fee has its own basis. The fee schedule also contains a “No Show/Cancellation Fee” for a missed or late-cancelled installation appointment. That fee belongs to the installation appointment and is separate from ending active monthly service.
Final service billing needs an account-specific calculation. The terms say monthly charges are paid in advance and that responsibility for service continues until deactivation. Ask for the paid-through date, the service dates that will appear on the closing statement, its expected issue date, and every credit or remaining balance the representative expects. Confirm whether AutoPay will collect a final amount and whether you need to change its setting in the portal. Fiber by Central Florida’s payment and billing page explains the portal controls. Get the closing result for your account during the cancellation contact.
Write down the figures during the cancellation contact. When the statement arrives, compare the dates and line items with the calculation you were given.
Equipment return
The company owns the equipment installed to deliver service. Its current fee schedule requires the ONT and GigaSpire router to be returned in good working condition within 14 days after cancellation or disconnection. The same 14-day deadline appears for company Wi-Fi extenders.
Ask Fiber by Central Florida to read the assigned-device inventory before you pack or disconnect anything. Match each listed device to its model and serial label, then get a return, leave-installed, or recovery instruction for that specific item. Confirm the return location or service arrangement during cancellation so each assigned item has a clear destination.
Leave the ONT and other fixed fiber hardware in place until Fiber by Central Florida tells you how it will be handled. A technician visit may apply to an installed item. The current fee schedule lists a $60 equipment recovery fee when outstanding equipment requires a service visit for retrieval.
Damage and non-return amounts depend on the model. Current examples include ONTs at $130 or $155, GigaSpire routers at $225 to $305, an indoor extender at $100, and certain outdoor extender packages at $400. These figures are examples from the current schedule. The device model on the account determines which amount could apply.
Create two records for every return. A receipt, tracking record, or technician acknowledgment proves the handoff. Account-level clearance proves Fiber by Central Florida matched the device to your account. Keep the model and serial photos with both records. If a returned item still appears as assigned, use that combined record to request clearance before the final balance is settled.
After you cancel
Check service on the accepted deactivation date. Internet should stop on the recorded schedule, and phone or other add-ons should follow the outcome Fiber by Central Florida confirmed. If the account behaves differently, contact customer service with the cancellation record and ask for the service scope and date to be corrected.
Read the final statement against the same record. Match billed service dates to the deactivation and paid-through dates you were given. Match equipment line items to the cleared inventory. Match add-on charges to the services marked for cancellation, and compare the final payment with the AutoPay instructions.
Use the record tied to each discrepancy. The cancellation confirmation supports the accepted date and service scope. Model and serial photos plus handoff proof support an equipment return. The representative’s billing figures support the expected credits, charges, and statement timing. Keep everything together until the account shows a settled balance and every company device is cleared.
Common problems
| Problem | Solution |
|---|---|
| You are unsure where to cancel | Use the company office, (844) 533-4237, or the customer portal. Request a specific deactivation date and save the confirmation. |
| The Conexon transition makes the contact route unclear | Keep using Fiber by Central Florida’s current customer service and portal. The official transition page says current billing, equipment, and support channels remain in place during the gradual transition. |
| You are quoted an early termination fee | Ask for the exact charge name and controlling agreement. Current residential plans are monthly and require no contract. Separate an installation-appointment cancellation fee, unpaid balance, equipment charge, or add-on charge from an ETF. |
| You cannot identify the devices assigned to the account | Ask for the assigned-equipment list. Match the ONT, GigaSpire router, and every company extender by model or serial number, then get a return or recovery instruction for each item. |
| You are unsure whether to remove the ONT | Leave fixed fiber equipment in place until Fiber by Central Florida gives instructions. Ask whether customer return or a service visit applies and record the answer. The fee schedule lists a $60 fee when outstanding equipment requires a recovery visit. |
| The 14-day deadline is approaching | Contact customer service before the deadline, get exact return instructions, preserve proof of contact and handoff, and request account-level equipment clearance. |
| A damage or non-return fee appears | Match the charge to the device model in the fee schedule and compare it with serial-number photos and return proof. Ask for correction or written clearance for the specific item. |
| Phone or add-ons are on the account | Have Fiber by Central Florida classify internet, VoIP phone, managed Wi-Fi or security features, and extenders as ending, remaining, or requiring a separate action. Phone cannot continue as a standalone service. |
| The final bill or AutoPay result is unclear | Ask for the deactivation date, paid-through date, billed dates, credits, outstanding balance, equipment charges, statement date, and AutoPay handling. Compare the final statement with the recorded answers. |
Final checklist
- Choose the requested deactivation date
- Inventory services, add-ons, and assigned devices
- Submit through an authorized cancellation channel
- Save the accepted date and contact record
- Get an instruction for every assigned device
- Return required equipment within 14 days
- Preserve handoff proof and verify clearance
- Reconcile the final statement and AutoPay result
- Confirm the settled balance
Keep the cancellation confirmation and equipment proof until the final statement reflects the accepted deactivation date, a cleared device inventory, and a settled account balance.