How to Cancel Vyve Broadband Service

Quick Summary

Call 1-855-367-8983 to cancel Vyve Broadband by phone
Residential customers can also cancel in person at a local Vyve office or send electronic notice through Vyve’s contact page
Vyve’s contact form includes a “Change or Discontinue Service” reason
Standard residential internet plans are published with no long-term contract and no early termination fee
Cancellation takes effect at the end of the monthly subscription period, and partial-month service charges generally are not refunded
Return Vyve equipment to the local office before disconnection when possible
Treat 10 business days after termination as the outside equipment-return deadline unless Vyve gives different written instructions
Ask for the cancellation date, final-bill handling, equipment list, return location, and proof of return before you consider the account closed

How to Cancel

The most direct path is to call 1-855-367-8983 during normal business hours. Vyve writes the number as 1.855.FOR.VYVE. Use the call to create the cancellation record and confirm the details that can affect your final bill.

Have these ready before you call:

Account holder name
Service address
Account number, if available
Phone number or email address on the account
Services you want to cancel
Preferred disconnect date
Current bill
Any promotion, order, or business-service paperwork
A list or photos of Vyve equipment in your home

Vyve’s 2025 annual customer notice also allows residential cancellation in two other ways. You can request cancellation in person at the front counter of your local Vyve office, or you can send electronic notice through Vyve’s website contact page. The contact form includes “Change or Discontinue Service” as a primary reason.

If you use the contact form, save the submission confirmation or take a screenshot. Then follow up until Vyve confirms the cancellation effective date, the full account equipment list, and the return instructions. The form starts the request; the confirmation is what you need for the account file.

Before you end the call, leave the office, or rely on the online form, ask Vyve to confirm:

The exact cancellation effective date
Whether service will stay active through the end of the monthly subscription period
Whether any promotion, pending order, business service, or other account-specific term changes the no-ETF baseline
How the final bill will be calculated
Whether Auto Pay will run one last payment
Every Vyve-owned item assigned to the account
The return location, return method, and return deadline
How Vyve will document the cancellation and equipment return

Tip: Get the cancellation date and equipment instructions in writing if possible. A confirmation email, contact-form copy, office receipt, or account note is easier to use later than a verbal answer from a call.

What It Costs

Early Termination Fee

Vyve’s residential agreement says its internet plans are monthly and do not have long-term contracts or early termination fees. Vyve’s published broadband labels also show consumer fixed broadband plans with no contract requirement and an early termination fee listed as N/A.

Use that as the public baseline for standard residential internet. Still ask Vyve to check your account before you approve the disconnect date. A promotion, pending installation order, business service, service-specific agreement, or other account-specific term can change the answer.

If Vyve says a fee applies, ask for the document or order that creates the charge and the exact amount in writing.

Billing and Proration

Vyve bills recurring service charges, equipment charges, and fees monthly in advance. Its residential agreement says that, other than equipment charges, payments are nonrefundable and there are no refunds or credits for partially used monthly periods.

Vyve also says a cancellation request becomes effective at the end of the monthly subscription service period. Access may continue through the subscription month if possible.

Equipment return can extend the billing cleanup. Vyve’s annual notice says residential cancellation is effective at the end of the monthly subscription period provided all Vyve-provided equipment has been returned. The residential agreement says you must pay through the later of:

The effective termination date, including any remaining part of the subscription month
The date service is disconnected and all Vyve equipment has been returned

Prepaid monthly equipment charges are subject to prorated refunds once the equipment is returned. Service charges for a partial month usually are not.

Auto Pay and Payment Issues

If you use Auto Pay, ask how the final bill will be paid before turning it off. Vyve’s Auto Pay policy says Auto Pay continues until you, your financial institution, or Vyve terminates it, and each invoice serves as notice of the amount and approximate debit date.

Vyve’s residential agreement says customers who do not use Auto Pay incur a $5 monthly charge, and canceling Auto Pay can also result in a $5 monthly charge while the account remains active. Card payments carry a 2.5% processing fee. ACH and check payments do not carry that card fee under the residential agreement.

Billing errors or refund requests must be raised within 60 days of the bill date, subject to applicable law. Late fees vary by service area and appear on the bill.

Equipment Return

Vyve-owned equipment remains Vyve property. The residential agreement says Company Equipment must be returned within 10 business days after service termination and in working order other than reasonable wear and tear.

Vyve’s annual customer notice gives a tighter practical instruction: to avoid further liability, return all Vyve Broadband equipment to the local Vyve office before disconnection. It also says equipment billing stops when all Vyve equipment has been returned.

Return the equipment before disconnection when you can. Confirm the office that serves your address, bring every assigned item, and keep proof. If you cannot return it before disconnection, treat 10 business days after termination as the outside deadline unless Vyve gives you different written instructions.

Ask Vyve for the complete equipment list before you return anything. Depending on your services, the account may include cable boxes, DVR or TiVo equipment, remotes, cable modems, phone modems, wireless modems, eero equipment, power cords, and accessories.

Vyve publishes these unreturned-equipment charges:

Equipment	Charge
HD Digital Terminal	$75
Standard Digital Receiver	$250
HD Digital Receiver	$250
DVR	$500
TiVo Whole-Home DVR	$500
TiVo Mini	$125
Remote Control	$15
Cable Modem	$100
Phone Modem (MTA)	$100
Wireless Modem	$100
eero	$150

Important: Return equipment before disconnection when you can, and keep a dated receipt. Take photos of each item and serial number before return. If an equipment charge appears later, that proof is what you will use to dispute it.

Moving or Keeping Your Phone Number

If you are moving inside Vyve’s service area, ask about a transfer before canceling. Vyve’s annual notice says moving customers should notify the company at least 10 days before a move. Vyve’s moving page sends customers to 1.855.FOR.VYVE for move help.

If you have Vyve Voice service and want to keep your home phone number, start the port with the new provider before terminating Vyve Voice. Vyve’s residential agreement says the account must be active at the start of the port. Canceling voice service before the new provider starts the port can break the transfer.

After You Cancel

Review the final bill against the cancellation notes you took. Check for:

Service through the end of the monthly subscription period
Equipment charges
Prepaid equipment-charge credits
Card processing fees
Auto Pay handling
Late fees
Deposit handling, if any
Account-specific promotion, order, or business-service charges

If a charge looks wrong, contact Vyve within the 60-day billing-error window. Give the specific disputed line item, cancellation date, equipment return receipt, photos, and any written cancellation or return instructions.

Keep your cancellation confirmation, contact-form copy if used, call notes, representative name if available, office receipt, equipment photos, tracking or drop-off proof, final bill, and dispute correspondence until the account shows a zero balance.

Common Problems

Problem	Solution
You want to cancel online	Vyve’s annual notice allows residential electronic notice through the contact page, and the contact form includes “Change or Discontinue Service.” Save the submission and follow up until Vyve confirms the cancellation date, equipment list, and return instructions. Calling 1-855-367-8983 is still the cleanest way to get those details immediately.
You want to cancel by phone	Call 1-855-367-8983 during normal business hours. Ask for the cancellation effective date, final-billing treatment, and account equipment list before ending the call.
You prefer a local office	The annual notice allows cancellation in person at the front counter of a local Vyve office. Confirm the office for your address and whether it accepts equipment returns.
Your cancellation date is later than expected	Vyve’s residential agreement says cancellation is effective at the end of the monthly subscription service period and service may continue through the subscription month if possible. Ask whether equipment return timing affects the effective date.
You are unsure whether an ETF applies	Residential internet plans are published without long-term contracts or early termination fees, and broadband labels show ETF N/A. Ask Vyve to confirm whether your account has a promotion, pending order, business service, or other account-specific term.
You need the equipment deadline	Return equipment to the local Vyve office before disconnection if possible, because the annual notice says that avoids further liability. Also treat 10 business days after termination as the outside deadline from the residential agreement unless Vyve gives different written instructions.
You do not know what to return	Ask Vyve for the complete assigned equipment list. The return may include cable boxes, DVR/TiVo equipment, remotes, cable modems, phone modems, wireless modems, eero equipment, power cords, and accessories Vyve lists on the account.
An unreturned-equipment charge appears	Compare the charge with Vyve’s published replacement-cost page and your return receipt/photos. Contact Vyve within the billing-dispute window and provide proof of return.
You are moving	Ask for a transfer before canceling. Vyve says to notify the company at least 10 days before moving, and the moving page sends customers to 1.855.FOR.VYVE.
You need to keep a home phone number	Start the port with the new provider before terminating Vyve Voice Service. The account must be active at the start of the port.
The final bill looks wrong	Raise billing errors or refund requests within 60 days of the bill date. Keep the cancellation notes, contact-form copy, return receipt, photos, and final bill.
You use Auto Pay	Ask how the final bill will be paid before turning off Auto Pay. Auto Pay can continue until service or Auto Pay is terminated, and canceling autopay while the account is active can add a $5 monthly charge.

Final Checklist

Call 1-855-367-8983, visit a local office, or submit the contact form with “Change or Discontinue Service”
Confirm the cancellation effective date
Ask whether service continues through the monthly subscription period
Ask whether any promotion, pending order, business service, or account-specific term creates a fee
Confirm how the final bill and Auto Pay will be handled
Get the full Vyve equipment list
Confirm the local office, return method, and return deadline
Return equipment before disconnection when possible
Keep the return receipt, equipment photos, and final bill
If porting a phone number, start the port before terminating Vyve Voice
Dispute billing errors or refund issues within 60 days of the bill date