Quick Summary
Call Ben Lomand Connect Customer Service at 800-974-7779 and ask to disconnect the services you name. Before you hang up, get a return deadline for every device on the account. Ben Lomand Connect’s published local-exchange tariff allows only five days after termination for equipment governed by that tariff; internet, TV, and security gear may follow different rules.
- Call 800-974-7779, the published Customer Service, Sales & Billing number
- Name every service to end and every service to keep
- Confirm the effective date and billing cutoff for each service
- Ask for the agreement behind any cancellation charge
- Get the assigned-equipment list, return method, and calendar deadline
- Ask how Ben Lomand Connect will handle the membership fee and any deposit
Current residential copper and fiber internet pages say no contract. The public Internet Terms and Conditions still set a 30-day minimum subscription period, and a separate Service Order may carry different terms. Final-bill proration depends on the service and account.
How to Cancel
Call 800-974-7779 and tell Customer Service which services you want disconnected. Ben Lomand Connect lists 855-800-3002 separately for its 24/7 Customer Support Center and Technical Support, so start the cancellation with the Customer Service, Sales & Billing number.
The public site provides online billing and account tools but no online disconnect instructions. Ben Lomand Connect also publishes [email protected] for Customer Service. Use the email address to document the phone request. A standalone email cancellation remains unverified.
Before calling, gather:
- Account holder name, account number, and service address
- A recent bill showing every service on the account
- Preferred disconnect date
- Modems, routers, TV boxes, remotes, and other Ben Lomand Connect equipment
Open with a specific request: “I want to disconnect [services] on [date] and keep [services].” That keeps a partial bundle cancellation from turning into a full account closure.
Then confirm:
- Effective date for each service being canceled
- New price for each service staying active
- Written agreement behind any term or cancellation charge
- Billing cutoff and final-bill calculation
- Assigned-equipment list, return method, and deadline
- Membership fee and security-deposit handling
What It Costs
Ben Lomand Connect’s current residential copper and fiber internet pages say no contract. The Broadband Facts disclosures also state that the advertised monthly prices do not require a contract. If a representative quotes an early termination charge on a current residential internet plan, ask for the agreement that overrides those published terms.
One published Internet Terms and Conditions document adds a 30-day minimum subscription period. Someone canceling during the first month should ask how that minimum affects the final bill.
Ben Lomand Connect also publishes a Local Exchange Services T.R.A. No. 1 tariff. A service governed by that tariff may have a written Service Order with an initial term. After the term expires, service continues month to month. Ending the governed service early can leave the customer responsible for:
- Setup costs used to establish the service
- Third-party disconnection or cancellation charges
- Recurring charges for the rest of the current term
That tariff governs local-exchange service. Internet and TV charges must come from the terms attached to those services. When a representative quotes a charge, ask:
- Which service carries the charge?
- Which signed agreement or Service Order creates it?
- What dates and rates were used to calculate it?
The final bill needs the same precision. The local-exchange tariff bills recurring local service one month in advance, while public sources give no single proration formula for all of Ben Lomand Connect’s services. Ask: “Do charges stop on my disconnect date, or do I pay through the end of the billing period?”
Cooperative accounts can also have three different credits or balances:
- Membership fee: Cooperative customers pay a one-time $10 membership fee to start service. The bylaws say the credited fee is repaid when membership ends, after Ben Lomand Connect subtracts debts or other obligations.
- Security deposit: For a service governed by the local-exchange tariff, Ben Lomand Connect applies the deposit to the account at disconnection and refunds any remaining credit.
- Capital credits: These follow separate cooperative retirement rules and payout timing. Confirm the mailing address Ben Lomand Connect will keep after service ends.
Equipment Return
Your account may include a leased modem or router, a GigaSpire BLAST router, a GigaPoint optical network terminal (ONT), digital TV set-top boxes, remotes, or other accessories. Some customers own their modem and others lease one. The assigned-equipment list decides what goes back.
The published local-exchange tariff requires company-provided equipment delivered to the customer to be returned within five days after termination. It also allows Ben Lomand Connect to recover costs caused by a failure to return that equipment.
The five-day rule is verified for equipment governed by that tariff. Internet, digital TV, voice, security, and bundle equipment may follow a different rule. Ask the representative:
- Does the five-day deadline apply to this account?
- Which devices must be returned?
- What is the exact calendar deadline?
- Should each item be shipped, dropped off, picked up, or left in place?
- What receipt or confirmation will remove it from the account?
Photograph every portable device with its label and serial number visible. Keep the drop-off receipt, tracking record, or pickup confirmation until the final bill shows no equipment balance.
After You Cancel
Check the account on the confirmed effective date. Make sure each canceled service stops and each retained service still works. For a partial bundle cancellation, compare the new monthly price with the amount quoted on the call.
Review the final bill for:
- Service dates and recurring charges
- Term, setup, or cancellation charges
- Returned-equipment status and serial numbers
- Membership-fee and deposit credits
- Price changes on services that remain active
Match each line against the call notes, recap email, equipment photos, and return proof. Keep the records until the final payment or refund clears and the account shows no equipment balance.
For a billing or equipment dispute, call 800-974-7779 and send a dated follow-up to [email protected]. Identify the disputed line item, requested correction, cancellation date, equipment serial numbers, and return or pickup record.
Common Problems
| Problem | Solution |
|---|---|
| You reach technical support | Call 800-974-7779 for Customer Service, Sales & Billing. 855-800-3002 is the published Customer Support Center and Technical Support line. |
| You cannot find an online cancellation control | Start by phone. Ben Lomand Connect publishes billing and account tools, while its public pages give no online disconnect instructions. |
| A representative quotes a term charge even though current internet says no contract | Ask which service and written agreement creates the charge. Current residential internet pages say no contract; a separate local-exchange Service Order or account-specific arrangement can differ. |
| You are canceling only part of a bundle | Name each service to end and keep, then confirm the new monthly price and effective date for every retained service. |
| You do not know which equipment is provider-owned | Request the assigned-equipment list with serial numbers. Compare it with your modem, router, TV boxes, remotes, and fixed network devices before returning anything. |
| The five-day deadline may apply | Ask whether the local-exchange tariff or another service rule governs each device. Get the calendar deadline and return method before disconnect day. |
| A mounted ONT or fixed device is still at the property | Ask whether Ben Lomand Connect will retrieve it or wants it left in place. Get instructions before removing or disconnecting it. |
| The final bill covers more days than expected | Ask Ben Lomand Connect to show the effective date and billing cutoff used for each service charge. |
| The membership fee or deposit is missing from the final accounting | Ask Ben Lomand Connect to separate the membership fee, security deposit, capital credits, and any balance owed, then provide the account calculation. |
| An equipment charge appears after return | Match the charge to the assigned-equipment list, serial-number photos, and return or pickup proof. Send those records with the dispute. |
Final Checklist
- Call 800-974-7779
- Verify account authority
- Name services to end and keep
- Confirm effective dates
- Check agreements and term charges
- Confirm the billing cutoff
- Request assigned equipment and serial numbers
- Confirm whether the five-day deadline applies
- Get return, pickup, or fixed-device instructions
- Photograph serial numbers
- Keep return proof
- Check membership-fee and deposit credits
- Confirm the capital-credit mailing address
- Review the final bill