Quick Summary
- Call 1-800-934-6489 and say “cancel service” to the automated system
- Early termination fee: $10 per remaining month on your contract
- Return equipment within 10 days or you’re paying ~$110 per device
- Xfinity doesn’t prorate. Same deal as every cable company - cancel before your billing cycle resets
- You can cancel TV and keep internet, but you’ll lose any bundle discount
How to Cancel
Phone (Recommended)
Call 1-800-934-6489 and say “cancel service.” You’ll get routed to the retention department. They’ll pitch you deals. If you’ve made up your mind, stay firm and don’t engage with the offers.
Before you hang up, get a confirmation number and ask for email confirmation within 2 business days. Confirm the final bill amount and your equipment return deadline.
Online
Submit a cancellation request at xfinity.com/support/cancel-service. A rep will call you back within 2 business days to confirm. You still end up on the phone either way.
In-Person
Visit any Xfinity store. Find locations at xfinity.com/local/store-offers. Bring a photo ID and your account info. You can return equipment on the spot.
Comcast Cable, ATTN: Service Change Requests, 1701 JFK Blvd., Philadelphia, PA 19103. Include your name, account number, service address, phone number, reason, and requested date. Slow but it’s on paper.
What It Costs
Early Termination Fee
If you’re on a contract, you’ll pay $10 for every month left on it.
| Contract Length | Maximum ETF |
|---|---|
| 12-month | $110 |
| 24-month | $230 |
ETF waivers: Military deployment (with documentation), death of account holder, moving within Xfinity’s service area (transfer instead), or canceling within the first 30 days of new service.
Billing
Xfinity doesn’t prorate. You pay the full month regardless of when you cancel. Time it right.
Equipment Return
What You Return
- Cable boxes and DVR boxes
- Modems and gateways
- Power cords, remote controls
- Ethernet and coaxial cables
How to Return It
UPS Store - take your equipment to a UPS corporate store (not access points). They package and ship it for free. You get a receipt with tracking. This is the best option.
Xfinity Store - bring equipment and a photo ID. Immediate receipt with serial numbers.
Online - visit xfinity.com/returns, select your devices, print prepaid labels, and ship.
Deadline
10 days. This is one of the shortest return windows in the industry, so return equipment as soon as you can.
Unreturned Equipment Fee
Roughly $110 per device. It adds up fast if you had multiple boxes.
After You Cancel
Final bill includes service charges through your billing cycle end, any ETF, and equipment fees if applicable. Arrives within 2-4 weeks.
Confirmation comes by email within 2 business days. If it doesn’t show up, call back.
Reactivation is available, but you won’t get new-customer promos if you’ve had Xfinity within the last 30-90 days.
Common Problems
| Problem | Solution |
|---|---|
| Long hold times | Call off-peak hours or use the callback feature |
| Aggressive retention offers | Stay firm and repeat that you want to cancel service today. |
| Online form not processing | Fall back to phone - it’s more reliable |
| Equipment fees after returning | Call with your receipt, tracking number, and equipment serial numbers if you have them. |
| Unexpected final bill charges | Request an itemized bill breakdown. Check your contract terms |
| Can’t reach retention | Say “cancel service” to the automated system - it routes you directly |
Final Checklist
- Call 1-800-934-6489, use the online callback flow, visit a store, or mail written notice
- Confirm cancellation date, contract status, ETF amount, and final bill timing
- Ask for a confirmation number and email confirmation
- Get the equipment return deadline and return list
- Return equipment within 10 days through a UPS Store, Xfinity Store, or approved online-return label
- Keep receipt, tracking, equipment photos, and final bill
- Monitor AutoPay and dispute any equipment charge with return proof