Find your provider. Cancel your service.

Step-by-step cancellation guides for major TV and internet providers. Fees, methods, equipment returns, and what to expect.

Most Popular Providers

Provider	Termination Fee	Cancel Method	Equipment Return
Spectrum	No ETF	Phone / In-person	UPS or Spectrum store, 15 days	View guide →
Xfinity	Up to $10/mo	Phone / Online / In-person	UPS or Xfinity store, 10 days	View guide →
DirecTV	Up to $480	Phone	Prepaid kit mailed, 21 days	View guide →
DISH	Up to $480	Phone	Prepaid box mailed, 30 days	View guide →
Cox	Up to $240	Phone	UPS or Cox store, 10 days	View guide →
Verizon Fios	Up to $350	Phone / Online / Chat	UPS Store or prepaid label, 30 days	View guide →
AT&T Internet	May apply	Phone	21 days	View guide →

All Cancellation Guides

Provider	Termination Fee	Cancel Method	Equipment Return
3E8 Broadband Solutions (empower)	No ETF	Phone / Email / Mail	$400 non-return fee	View guide →
A&A Communications	No ETF	Phone	Ask / Eero	View guide →
Access Cable Television	Most no ETF	Phone / local office	Ask / local office	View guide →
AcenTek	Term-dependent	Phone	10 days	View guide →
Adams CATV	Most no ETF	Phone / written notice	BRC office / ask	View guide →
Adams Telephone Co-Operative	Most no ETF	Phone / customer care	10 days / ask	View guide →
All West Communications	May apply	Phone / Written notice	10 days safest; ask	View guide →
Antietam Broadband	No ETF	Phone	10 days	View guide →
Armstrong	No ETF	Phone	5 business days / 30 days	View guide →
Astound	No ETF	Phone	Return to local office, 15 days	View guide →
AT&T Internet	May apply	Phone	21 days	View guide →
Baldwin Telecom (Baldwin LightStream)	Term-dependent	Phone	Office or UPS Store	View guide →
Beehive Telephone Company (Beehive Broadband)	Current labels: $0	Phone / Email / Mail	7 business days	View guide →
Ben Lomand Rural Telephone Cooperative (Ben Lomand Connect)	Internet: No contract	Phone	Confirm; tariff: 5 days	View guide →
Blue Ridge Communications	Up to $350	Phone / Written notice	Nearest office, immediately	View guide →
BOYCOM Cablevision	No ETF	Phone	14 days	View guide →
Breezeline	May apply	Phone	10 / 30 days	View guide →
BTC (Ballard Rural Telephone Cooperative)	Current plans: $0	Phone	Ask BTC	View guide →
Buckeye Cablevision (Buckeye Broadband)	Plan-dependent	Phone	Modem: 5 business days; TV: 30 days	View guide →
Cap Rock Telephone Cooperative	Agreement-dependent	Phone	Confirm device-by-device	View guide →
Casey Mutual Telephone Co	No standard ETF	Online form	7 business days; confirm method	View guide →
Cass Cable TV (CASSCOMM)	No standard ETF	Phone / Written notice	Confirm device-by-device	View guide →
CenturyLink	Up to $300	Phone	Prepaid return label, 30 days	View guide →
ComSouth Telecommunications (now Sparklight)	Plan-dependent	Online / Phone / Local office	Local office / immediately	View guide →
Consolidated Communications	No ETF	Phone	Prepaid label, deadline varies	View guide →
Cox	Up to $240	Phone	UPS or Cox store, 10 days	View guide →
DirecTV	Up to $480	Phone	Prepaid kit mailed, 21 days	View guide →
DirecTV Stream	Up to $480	Phone / Online	USPS prepaid label, 14 days	View guide →
DISH	Up to $480	Phone	Prepaid box mailed, 30 days	View guide →
Frontier Communications	May apply	Phone	UPS, 30 days	View guide →
GCI	May apply	Phone / Chat / In-person / Email	GCI store or mail, 14 days	View guide →
GoNetspeed	May apply	Phone	At cancellation / ask	View guide →
Great Plains Communications	Up to $15/mo	Phone / Business office	Same day for cable; ask	View guide →
Hargray	May apply	Phone / Online / Chat	Local office / ask	View guide →
Hotwire Communications	May apply	Phone	48 hours	View guide →
i3 Broadband	No ETF	Phone	25 days	View guide →
ImOn Communications	May apply	Phone / Office / Mail	Immediate	View guide →
Mediacom	Up to $240	Phone / In-person	Mediacom office, 30 days	View guide →
Midco	No ETF	Phone / Chat / In-person	Midco office or UPS prepaid label, 14 days	View guide →
Optimum	No ETF	Phone	FedEx via Walgreens or FedEx Office, 30 days	View guide →
Schurz Communications	No ETF	Written office notice	Ask for deadline	View guide →
Service Electric Cablevision	50% remaining	Phone / Office	30 days; 10 days phone equipment	View guide →
Sparklight	No ETF	Phone / In-person	Local office, 5 business days	View guide →
Spectrum	No ETF	Phone / In-person	UPS or Spectrum store, 15 days	View guide →
TDS Telecom	May apply	Phone	UPS return kit, 30 days	View guide →
TruVista Communications	May apply	Phone / Office / Form	Ask	View guide →
Verizon Fios	Up to $350	Phone / Online / Chat	UPS Store or prepaid label, 30 days	View guide →
Vyve Broadband	No ETF	Phone / Office / Online	Before disconnect; 10 business days	View guide →
Windstream	May apply	Phone	Return kit, 30 days	View guide →
WOW!	Up to $345	Phone	Prepaid label or drop box, 10 business days	View guide →
Xfinity	Up to $10/mo	Phone / Online / In-person	UPS or Xfinity store, 10 days	View guide →

51 providers · Last updated Jul 2026

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Frequently Asked Questions

Will I be charged an early termination fee? ›

It depends on your contract. Most cable providers (Spectrum, Xfinity, Cox) no longer enforce contracts with ETFs. However, satellite providers like DirecTV and DISH typically have 24-month contracts with ETFs up to $20/month remaining. Check your agreement or call your provider to confirm your status.

What happens to my email address if I cancel? ›

Most providers will disable your email within 60-90 days of cancellation. Spectrum keeps your email active for 60 days, Xfinity for 90 days. We recommend migrating to a free provider like Gmail or Outlook before canceling.

Can I cancel online or do I have to call? ›

Most providers still require a phone call. Xfinity and Cox offer online cancellation through their website or app. CenturyLink also supports online cancellation via chat. All other providers in our list require a phone call to their retention department.

Will I get a prorated refund for my remaining billing cycle? ›

Generally no. Most providers bill through the end of your current cycle and do not prorate. Spectrum, for example, will keep your service active until the end of your billing period but will not refund unused days. Plan your cancellation date accordingly.

What if I don't return my equipment? ›

Unreturned equipment will result in charges added to your final bill, typically $100-$300 per device. Modems, routers, cable boxes, and DVRs all need to be returned. Always get a receipt when you drop off equipment — this is your proof of return if there's a billing dispute.