Quick Summary
- Confirm final-bill and equipment-return details on the call because Access does not publish a cancellation page or return window
- Call 877-821-2288 to start canceling Access Cable Television service
- You can also call the Somerset office at 606-677-2444 or the Cumberland office at 606-589-4731
- The Internet Disclosures say most service offerings do not involve contracts and therefore have no early termination fee
- Rented modems, Wi-Fi modem/router units, EMTAs, set-top boxes, and accessories need account-specific return instructions
- Access refunds money owed after a customer disconnects, but the exact partial-month billing rule is not posted
- Before ending the call, get the disconnect date, final-bill rule, equipment list, return deadline, and confirmation number
How to Cancel
Call Access Cable Television at 877-821-2288 and ask to disconnect service. If you prefer the local office, call Somerset at 606-677-2444 or Cumberland at 606-589-4731.
Access also publishes [email protected] for customer contact. Use email for written follow-up after the phone call unless Access gives you account-specific instructions to cancel another way.
Before you call, have:
- Account holder name and service address
- The services you want disconnected: TV, internet, phone, or the full bundle
- Preferred disconnect date
- Recent bill or account number
- Photos or a quick list of equipment in the home
Before you hang up, confirm:
- Exact disconnect date
- Every service being turned off
- How the final bill will be calculated
- Whether your account has any contract, promotion, or early termination charge
- Full equipment list and return instructions
- Confirmation number and representative name
Access lists a 24-hour internet and phone help desk at 877-297-5129. Treat that as technical support unless Access routes your cancellation there. The general customer line and local office numbers are better starting points for a disconnect request.
What It Costs
Access’s Internet Disclosures say most service offerings do not involve contracts and therefore Access assesses no early termination fees. Because the disclosure says “most,” ask the representative to confirm whether your account has any special contract, promotion, business agreement, or installation arrangement that changes that rule.
A final statement can still include ordinary closeout charges. Ask Access to identify each line item as one of these:
- Current service through a specific date
- Unpaid balance from an earlier bill
- Taxes, fees, or franchise charges
- Internet overage charges
- Late fee
- Nonpayment reconnect fee
- Equipment charge
Payment rules published by Access put the monthly due date on the 10th. A $5.00 late fee can apply after that. If service was disabled for non-payment, Access lists a $20.00 reconnection fee. Internet customers have a 1 TB monthly usage allowance, and extra data can be billed at $0.50 per GB.
Treat those as ordinary account charges. If a charge sounds like a cancellation penalty, ask Access to name the agreement or policy behind it.
The same disclosures say Access will refund any money owed to the customer after disconnection. The public pages do not explain the exact partial-month formula, so ask whether your final bill stops on the disconnect date, runs through the billing-cycle end, or creates a credit.
Equipment Return
Handle equipment before the call ends. Access publishes rental pricing for standard cable modems at $3.95 per month and modems with built-in wireless routers at $6.95 per month. For VoIP phone service, subscribers must rent an EMTA rather than use a customer-owned unit.
Access does not publish an equipment return window, shipping process, drop-off rule, or non-return fee schedule in its public support and disclosure pages. Get those details during the cancellation call.
Ask Access to list every item assigned to your account, including:
- Cable modem
- Wi-Fi modem/router
- EMTA for phone service
- Cable TV set-top boxes
- Remotes, power cords, and accessories
Then ask for the return location, deadline, receipt process, and any fee that applies if equipment is missing. Photograph each device and serial number before returning anything. Keep the receipt, tracking number, or written confirmation until the final account balance closes.
After You Cancel
Check that service stops on the confirmed disconnect date. If internet, phone, or TV service stays active after that date, call back with the confirmation number.
Send a short follow-up email to [email protected] if you need written proof. Include the account holder name, service address, disconnect date, confirmation number, and the equipment instructions you were given. Ask Access to reply with the final-bill and return details.
Review the next statement for continued service charges, equipment charges, overage charges, late fees, reconnect fees, or a service that stayed active inside a bundle. Access’s DMCA policy shows the company can treat internet, voice, and video separately in some contexts, so confirm that each service you wanted canceled actually closed.
Common Problems
| Problem | Solution |
|---|---|
| You cannot find a cancellation page | Call 877-821-2288 or the local office. Access does not publish a cancellation-specific page in its public support and disclosure pages. Ask for a disconnect date and confirmation number. |
| You are unsure which number to use | Use 877-821-2288 for general customer questions, 606-677-2444 for Somerset, or 606-589-4731 for Cumberland. Treat 877-297-5129 as internet/phone technical support unless Access routes you there. |
| A representative says your account has a contract | Ask for the exact agreement or promotion. The Internet Disclosures say most offerings have no contracts and no early termination fee, but “most” leaves room for account-specific exceptions. |
| The final bill does not make sense | Ask whether the charge is current service through a date, late fee, nonpayment reconnect fee, overage charge, unpaid balance, equipment charge, tax, or franchise fee. The public pages do not provide a full final-bill rule. |
| You have rented equipment | Ask Access to list each modem, Wi-Fi modem/router, EMTA, set-top box, power cord, or accessory assigned to the account. Get the return location, deadline, and receipt process. |
| You have internet, TV, and phone bundled | Confirm every service is disconnected. Access can treat internet, voice, and video separately in some policy contexts, so do not assume one request closes every line item. |
| You want written proof | Use [email protected] for follow-up after the call. Include account holder, service address, disconnect date, and confirmation number, then ask Access to confirm final-bill and equipment instructions. |
Final Checklist
- Call 877-821-2288 or the local office
- Confirm the disconnect date
- Name every service to close
- Ask about contract or ETF status
- Request the final-bill rule
- Get the equipment list and return deadline
- Save the confirmation number
- Photograph equipment and keep receipts
- Check the next statement for stray charges