Quick Summary
- Schurz Communications is the parent-company record; the verified consumer-facing broadband brand for this guide is Long Lines Broadband
- Long Lines says service continues until canceled in writing at the local Long Lines office
- Call Customer Care at 866-901-5664 or 712-271-4000 before submitting written notice
- Retail stores are listed in Sergeant Bluff, South Sioux City, Storm Lake, and Orange City
- Long Lines broadband labels list Early Termination Fee $0.00
- If you move outside the Long Lines service area, the legal terms allow early termination with 30 days notice and no further penalty if equipment and promotional items are returned in original condition
- Public terms do not give one universal equipment-return deadline, so get the due date in writing
How to Cancel
Call Long Lines Customer Care first at 866-901-5664 or 712-271-4000. Ask which local office handles your account and what written notice they need.
Then submit the cancellation in writing. Long Lines’ legal terms say service continues until canceled in writing at the local office, so a phone call by itself is a weak record. If you deliver the notice in person, ask for a dated receipt or confirmation. If you mail it, use a trackable method.
Your notice should include:
- Account holder name
- Service address
- Account number if available
- Requested disconnect date
- Forwarding address
- Phone and email for follow-up
- Request for a written equipment-return list and deadline
If service was activated within the last 7 calendar days, ask about rescinding the agreement. The terms say customers can rescind within that window without financial obligation except for returning equipment and promotional items in original condition.
What It Costs
Long Lines broadband labels list Early Termination Fee $0.00, which is the best public fee signal for residential internet plans. Still, ask the representative to confirm the answer for your specific account, especially if you have video, phone, mobile, promotional equipment, or an older agreement.
If you are moving outside the Long Lines service area, mention it directly. The terms say Long Lines permits early termination with 30 days notice and no further penalty as long as all equipment and promotional items are returned in original condition.
Outstanding balances still apply. If service has already been disconnected for nonpayment, the terms say reconnection can require a reconnection fee, amounts due, outstanding equipment, and other payments.
Equipment Return
Return all leased Long Lines equipment in good working condition. The terms say customers who fail to return leased equipment agree to purchase it.
Ask Long Lines to identify every item:
- Modem or gateway
- Router or Smart WiFi equipment
- Set-top boxes
- Remotes
- Power cords and adapters
- Promotional items that must come back
The public legal terms do not publish one equipment-return deadline in days. Get the deadline, location, and accepted return method in writing before the disconnect date.
After You Cancel
Keep the written notice, delivery proof, return receipt, and final bill together. If the account still bills after the requested disconnect date, use the written cancellation record to challenge the extra charge.
If you returned equipment in person, keep the receipt until the account is closed. If Long Lines says an item is missing, ask for the serial number or model it is trying to bill.
If you moved out of the service area, keep proof of the new address. That supports the 30-day notice/no further penalty language in the terms.
Common Problems
| Problem | Solution |
|---|---|
| You called but did not submit written notice | Send written cancellation to the local Long Lines office. The terms say service continues until written cancellation is received. |
| You are moving outside the service area | Give 30 days notice, return all equipment and promotional items in original condition, and keep proof of the new address. |
| You canceled within seven days of activation | Ask about rescission. The terms allow it within 7 calendar days if equipment and promotional items are returned in original condition. |
| You cannot find a return deadline | Ask the local office for the return deadline in writing. The public terms do not give one universal day count. |
| Long Lines says equipment is missing | Ask for the itemized equipment list and compare it with your return receipt, serial numbers, and photos. |
| A fee appears even though labels say $0 ETF | Ask whether the charge is an ETF, an unpaid balance, an equipment purchase charge, or a reconnection-related charge. |
Final Checklist
- Call 866-901-5664 or 712-271-4000
- Identify the local Long Lines office for your account
- Submit written cancellation
- Keep proof that the written notice was delivered
- Confirm disconnect date
- Ask whether any account-specific fee applies
- Get the equipment list and return deadline in writing
- Return leased equipment and promotional items in good condition
- Keep return receipt, photos, and final bill
- Check that billing stopped after the confirmed disconnect date