Quick Summary
- Call ImOn Residential Customer Care at 319-298-6484 or 1-833-724-4666
- Account and billing help is handled during normal business hours, not after-hours technical support
- Customer Care hours are Monday-Friday 7:00am-6:30pm and Saturday 8:00am-12:00pm
- Customers without a written ImOn agreement must give at least 7 days notice before cancellation
- Notice can be given by phone, by visiting ImOn Customer Care, or by mailing written notice
- An early termination fee may apply if there is a written agreement or contract
- ImOn-supplied equipment must be returned or made available for retrieval immediately upon termination
How to Cancel
Call 319-298-6484 and ask to cancel residential service. You can also call 1-833-724-4666 and ask for Customer Care.
ImOn’s terms give three notice options for customers without a written agreement:
- Call ImOn Customer Care at 319-298-6484
- Visit ImOn Customer Care at 101 3rd Avenue SW, Suite 400, Cedar Rapids, IA 52404
- Mail written notice to that same Cedar Rapids address
The terms require at least 7 calendar days notice before canceling service if you do not have a written ImOn agreement. Ask the representative to confirm the last billable day and whether your account has a written agreement that changes the result.
Before ending the call, ask for:
- Cancellation date
- Seven-day notice start date
- Any early termination charge
- Final invoice timing
- Equipment return or retrieval instructions
- Confirmation number or written record
What It Costs
For customers without a written agreement, ImOn’s terms give a clear example: if a customer gives notice on July 1 and wants immediate cancellation, the final invoice includes a pro-rata amount equal to 7 calendar days.
If the customer has a written agreement or service order, an early termination fee may apply. Ask ImOn to identify the agreement, remaining term, and amount before choosing the disconnect date.
Account and billing questions are handled during normal business hours. Technical support is 24/7, but the support page says billing and account questions are limited to the Customer Care Call Center hours.
Equipment Return
ImOn’s terms say that immediately upon termination, at ImOn’s discretion, the customer must return or allow ImOn to retrieve ImOn-supplied equipment in good condition.
Ask whether ImOn wants you to:
- Drop equipment at a Customer Care office
- Schedule retrieval
- Mail equipment
- Leave installed equipment in place for removal
Walk-in Customer Care offices can help with equipment pickup/drop-off, service changes, payments, and questions. Bring every ImOn-owned item unless the representative tells you an installed component should stay.
If you use your own modem, confirm whether it was approved by ImOn and whether any leased equipment is still attached to the account.
After You Cancel
Review the final invoice for the seven-day notice charge, any early termination charge, and equipment charges. If you gave notice by mail, keep proof of mailing and delivery. If you gave notice by phone, keep the date, time, representative name, and confirmation number.
If equipment is retrieved by ImOn, ask for written pickup confirmation. If you drop equipment at an office, get a receipt listing the items.
If the bill includes an early termination charge, compare it with the agreement ImOn identified during the cancellation call. If it includes equipment charges, ask which item was not returned, retrieved, or marked in good condition.
Common Problems
| Problem | Solution |
|---|---|
| You want immediate cancellation | Ask how the 7-day notice rule affects the final invoice. ImOn’s terms show a seven-day pro-rata charge even when immediate cancellation is requested. |
| You are unsure whether an ETC applies | Ask whether your account has a written agreement or service order, then request the remaining term and fee amount. |
| You called after business hours | Technical support is 24/7, but account and billing questions are handled during Customer Care hours. Call during the listed weekday or Saturday window. |
| Equipment pickup is unclear | Ask whether ImOn wants return, retrieval, mail return, or office drop-off, then get written confirmation. |
| You used your own modem | Confirm that no ImOn-supplied modem, router, set-top box, or other equipment remains on the account. |
| The final invoice has an equipment charge | Ask ImOn which item is involved and compare it with your receipt, pickup confirmation, or office drop-off proof. |
Final Checklist
- Call 319-298-6484 or 1-833-724-4666
- Confirm whether the account has a written agreement
- Give at least 7 days notice unless ImOn confirms a different rule
- Ask for final invoice timing and any ETC amount
- Get equipment return or retrieval instructions
- Keep phone, mail, or office notice proof
- Return or make equipment available immediately upon termination
- Save office receipt or pickup confirmation
- Review final bill for notice-period, ETC, and equipment charges
- Follow up during Customer Care hours if the account is not closed