How to Cancel Adams Telephone Co-Operative Service

Quick Summary

• Adams does not publish a dedicated cancellation page, so start with customer care and get the account-specific details on the call
• Equipment and account-term questions need extra attention before you pick a disconnect date
• Adams Telephone Co-Operative uses the Adams Fiber brand on current customer pages
• Call 217-696-4611 for Golden and Co-Op support, or 217-214-3423 for Quincy and current fiber support
• Adams lists 877-502-3267 for technical support; use it for cancellation only if Adams routes you there
• Current checked Broadband Facts labels list no contract requirement and leave the early termination fee field blank, but account agreements and add-ons can still matter
• Public terms describe a 10-day return-or-pay window for Adams equipment, a 20-day deadline for shipped returns to arrive, and a 7-business-day return window for Wi-Fi camera equipment
• Before ending the call, get the disconnect date, final-bill rule, account-term answer, equipment list, return method, return deadline, and confirmation number

How to Cancel

Call Adams customer care and ask to disconnect service. The provider record uses Adams Telephone Co-Operative, while current residential pages use Adams Fiber. Whichever name appears on your bill or service label, keep the call anchored to the service address and account number.

Use 217-696-4611 if your account is tied to the Golden office, Co-Op service area, or Co-Op broadband labels. Use 217-214-3423 if your account is tied to the Quincy office or current Quincy fiber support labels. Adams also publishes 877-502-3267 for 24/7 technical support, but public sources checked did not verify that line as the main cancellation channel.

Adams has a contact form with Billing and Customer Care options. Use it for written follow-up, final-bill questions, or a record of what you were told. Handle the disconnect by phone.

Adams also lists offices at 405 Emminga Road, Golden, IL 62339 and 3555 North 24th Street, Quincy, IL 62305. If you want to handle anything in person, call first and confirm that the office can process your cancellation and accept the specific equipment on your account.

Before you call, have:

• Account holder name and service address
• Account number or recent bill
• Services to cancel: internet, phone, security, camera service, or the full account
• Preferred disconnect date
• Photos or a quick list of Adams equipment in the home

Before you hang up, confirm:

• Exact disconnect date
• Whether the account has a term, anniversary date, promotion, or written-notice requirement
• How the final bill will be calculated
• Whether AutoPay or eBill stays active after disconnect
• Itemized equipment list
• Return method, return deadline, and any return authorization number
• Confirmation number or written confirmation

What It Costs

The current Broadband Facts labels checked for Adams residential fiber list No for contract requirement and leave the early termination fee field blank. Treat that as plan-label information. Ask Adams whether anything on your actual account changes the answer.

Ask customer care to check whether your account has:

• A legacy service agreement
• Business service terms
• A promotional commitment
• Home security or Wi-Fi camera service
• A default or prohibited-activity issue
• A written-notice requirement tied to an anniversary date

Adams’s ISP Services Agreement says service renews annually after the initial term. It also says either party can terminate with written notice at least 60 days before the first or later anniversary date. The agreement gives customers a way to terminate before a proposed charge adjustment takes effect without generally applicable cancellation charges.

Use that agreement language as a call script. Ask which agreement controls your account and whether your requested disconnect date creates any term or notice problem.

Wi-Fi camera service has its own terms: a 12-month initial term, a possible early termination fee before that term is complete, and a separate equipment return deadline. If you have security or camera service, ask Adams to check it separately from internet.

Your final statement can still include ordinary closeout charges:

• Service through a confirmed date
• Managed Wi-Fi Basic or Premium
• Indoor or outdoor extender fees
• Taxes and government fees
• Unpaid balances
• Late charges
• Equipment or non-return charges
• Security or camera charges
• Account-specific term charges

The public sources checked did not verify a universal partial-month proration formula. Ask whether Adams bills through the disconnect date, through the end of the billing cycle, or for another account-specific period. If you use AutoPay or eBill, ask whether either setting remains active until the final balance posts.

Equipment Return

Equipment can turn a clean cancellation into an extra charge. Adams-provided equipment remains Adams property, and the public agreement language puts the return risk on the customer until Adams confirms receipt.

The ISP Services Agreement says Adams equipment must be returned or paid for at full price within 10 days after service termination. For shipped returns, the equipment must arrive no more than 20 days after termination. The High-Speed Internet Terms say to call Adams for a return Materials Authorization number before shipping Adams CPE.

Ask Adams to list every item assigned to the account, including:

• Modem
• Router or gateway
• Managed Wi-Fi equipment
• Indoor or outdoor extenders
• Phone equipment
• Security or camera equipment
• Power cords, adapters, and accessories

Then ask how to return each item. Confirm drop-off eligibility before carrying equipment to an office, and get a confirmed return address before shipping anything. If Adams gives you a return authorization number, add it to your notes and follow the instructions exactly.

Use tracking for shipped returns. Before packing, photograph each device, serial number, power cord, and accessory. Keep the receipt, tracking number, delivery confirmation, and any Adams acknowledgment until the final bill shows no equipment charge.

Security and camera equipment can have a tighter deadline. Adams’s Wi-Fi camera terms say camera CPE must be returned within 7 business days after cancellation. Ask whether that rule applies to your account and whether any device needs to stay installed at the premises.

After You Cancel

Check that service stops on the confirmed disconnect date. If internet, phone, security, or camera service remains active, call back with the confirmation number and ask Adams to verify each service line.

Watch the next statement and any saved payment method. If a charge appears after disconnect, ask Adams to identify it before you pay or dispute it: regular service, Managed Wi-Fi, extender rental, taxes, unpaid balance, late charge, equipment charge, security or camera charge, or term-related charge.

Keep these records until the account shows a zero balance:

• Cancellation call date and time
• Representative name
• Confirmation number
• Final-bill explanation
• Equipment list
• Return authorization number
• Equipment photos and serial numbers
• Shipping receipt or office receipt
• Final statement

If Adams owes a credit or refund, ask when it will post and where it will go. If you paid through SmartHub, AutoPay, or eBill, confirm whether the payment profile stays open until the final transaction clears.

Common Problems

Final Checklist

• Call 217-696-4611 or 217-214-3423
• Confirm the disconnect date
• Ask about terms, promotions, and notice
• Request the final-bill rule
• Get the equipment list
• Ask for return authorization
• Confirm return method and deadline
• Photograph equipment and serial numbers
• Save tracking, receipts, and confirmation
• Check the final statement and payment method