Quick Summary
- Legacy Adams CATV customers now route through Blue Ridge Communications for cancellation and account support
- Call Blue Ridge residential support at 1-800-222-5377
- Carbondale customers can also use the local office at 19 N Main St, Carbondale, PA 18407 or 570-282-6121
- The account holder should make the request; authorized users cannot close the full account
- Residential service is generally month-to-month and billed in advance unless a specific term applies
- Written notice is allowed, but call to confirm the request was accepted and logged
- Return loaned equipment promptly to a Blue Ridge office and keep the receipt
- Ask how the final bill, prepaid-service credit, and any small refund will be handled before ending the call
How to Cancel
Call Blue Ridge residential support at 1-800-222-5377 and ask to disconnect your legacy Adams CATV service. Phone agents are available 24 hours a day, 365 days a year. If the representative has trouble finding the account, say that it is a legacy Adams CATV account.
Customers near Carbondale can also use the local Blue Ridge retail center at 19 N Main St, Carbondale, PA 18407. The local office number is 570-282-6121. Posted hours are Monday through Friday 8AM-5PM and Saturday 8AM-5PM, closed Sunday.
Blue Ridge also accepts written notice. If you send notice that way, include the account holder name, account number if available, service address, requested disconnect date, and a contact number. Blue Ridge publishes [email protected], a contact form, and mail at Blue Ridge Communications, PO Box 316, Palmerton PA 18071-0316. After sending written notice, call to confirm it was received and accepted.
Before you call, have:
- Account holder name and service address
- Account number or recent bill
- Services you want disconnected: TV, internet, phone, or the full bundle
- Preferred disconnect date
- A quick list or photos of Blue Ridge equipment in the home
Before you hang up, confirm:
- Exact disconnect date
- Every service being turned off
- Whether any specific term, promotion, Home Security, business, mobile, or device agreement applies
- How the final bill and any prepaid-service credit will be handled
- Full equipment list, return location, return deadline, and receipt process
- Confirmation number or written confirmation
What It Costs
Blue Ridge describes service as month-to-month and billed in advance unless the customer agreed to a specific term. For an ordinary residential account with no extra commitment, that means there may be no fixed-term penalty. Your account can still have a separate agreement or condition.
Ask the representative to check for:
- Specific-term agreement
- Blue Ridge Home Security contract
- Business service agreement
- Mobile service or device financing
- Promotional discount with cancellation conditions
- Any other written commitment on the account
Your final statement can still include ordinary closeout charges. Ask Blue Ridge to identify each line item as one of these:
- Current service through a specific date
- Unpaid balance from an earlier bill
- Taxes, fees, or franchise charges
- Late fee
- Equipment or non-return charge
- Collection cost, if an unresolved balance is referred out
Blue Ridge’s refund policy says that when service is terminated, the customer may receive a credit for prepaid service days that were not used, depending on the day of the month. Refunds are made to the original payment method except gift-card payments. If you paid by check, amounts of $2.00 or more are automatically mailed to the last address on the bill. Amounts of $1.99 or less are not refunded unless requested.
If the account was newly installed, ask whether the 30 Day Money Back Guarantee applies. The disconnection request must occur within the first 30 days. The guarantee can cover service, standard installation, listed equipment purchases, taxes, fees, and franchise or development fees. Exclusions include services under contract such as Blue Ridge Home Security, custom installation fees, and returned-check fees.
Equipment Return
Equipment is where a clean cancellation can turn into a charge. Ask for the account equipment list during the cancellation call, return required loaned gear promptly, and keep proof.
Blue Ridge owns equipment delivered to or installed at the residence, including cables, wires, amplifiers, cable modems, converter boxes, and remotes. Loaned equipment tied to terminated service must be returned in undamaged condition to the nearest Blue Ridge office. If required equipment is not returned, Blue Ridge can charge the manufacturer’s retail price plus collection costs.
Ask whether your account includes:
- Cable modem
- Wireless modem
- MTA or phone modem
- Converter box
- DVR or TiVo box
- Remote
- Power cord, adapter, or accessory
DVR and TiVo boxes have a tighter rule. If BRC has not received a loaned DVR/TiVo box within 10 days after DVR service termination, the terms authorize a credit-card charge for the box cost plus a 15% collection fee, less any deposit.
Installed fiber or PON equipment needs a separate answer. That equipment remains BRC property and should stay at the premises unless Blue Ridge tells you otherwise. Ask what should stay in the home before unplugging or removing anything that looks like a fiber box or optical network terminal.
If you are using the 30 Day Money Back Guarantee, return equipment to a local Blue Ridge office if possible. A technician visit to disconnect and retrieve equipment carries a nonrefundable fee.
After You Cancel
Check that TV, internet, and phone service stop on the confirmed disconnect date. If anything remains active after that date, call back with the confirmation number and ask Blue Ridge to verify each service line.
Keep these records until the account shows a zero balance:
- Date and time of the cancellation call
- Representative name
- Confirmation number or written confirmation
- Equipment list
- Photos of returned equipment and serial numbers
- Drop-off receipt or tracking record
- Final bill
- Refund or credit confirmation
Watch AutoPay or any saved payment method for the final transaction. If Blue Ridge owes a small credit, ask whether it will be returned automatically or whether you need to request it.
If you are moving within Blue Ridge territory, ask about a transfer before closing the account. A transfer sets up disconnection at the old address and installation at the new address, and customers bring existing equipment such as cable boxes, remotes, modems, and eero routers to the new home. Added services at the new address can still have installation charges.
Common Problems
| Problem | Solution |
|---|---|
| The Adams site sends you to Blue Ridge | Use Blue Ridge customer care for cancellation. Call 1-800-222-5377. Carbondale customers can also use 570-282-6121 or the local office at 19 N Main St. |
| You are not the account holder | Have the account holder make the request. Blue Ridge’s account-security support page says additional authorized users cannot disconnect an account in full or cancel/change a pending disconnection. |
| You want to cancel in writing | Send written notice with account details and a specific disconnect date, then call to confirm it was accepted. Blue Ridge publishes [email protected], a contact form, and PO Box 316 in Palmerton. Keep the call notes and written notice together. |
| You are unsure whether an ETF applies | Ask whether the account has a specific term, Home Security contract, business agreement, mobile obligation, promotion, or other written commitment. Standard residential service is month-to-month unless a specific term exists. |
| You have Blue Ridge equipment | Ask for the account equipment list and return method. Return loaned modems, wireless modems, MTAs, converters, remotes, DVR/TiVo boxes, power cords, and accessories to the nearest BRC office when required. |
| You have installed fiber/PON equipment | Ask what should stay in the home. Installed PON equipment belongs to BRC and should stay at the premises unless Blue Ridge tells you otherwise. |
| You are inside the first 30 days | Ask whether the 30 Day Money Back Guarantee applies. The disconnect request must occur within 30 days, equipment should go to a local office, and a technician retrieval visit is nonrefundable. |
| Your final bill or credit is unclear | Ask for the billing-cycle end date, disconnect date, refund/credit handling, and payment method. A prepaid-service credit may apply depending on the termination date. |
| You are moving within Blue Ridge territory | Ask about a transfer instead of full cancellation. Blue Ridge’s transfer support sets up disconnection at the old address and installation at the new address, with existing equipment brought to the new home. |
Final Checklist
- Call 1-800-222-5377
- Put the account holder on the request
- Mention legacy Adams CATV if needed
- Confirm the disconnect date
- Ask about terms, contracts, promotions, and mobile obligations
- Confirm final-bill and refund handling
- Get the equipment list and return instructions
- Return loaned equipment promptly
- Save receipts, photos, and confirmation numbers
- Check the next statement and payment method