Quick Summary
- Call 800-890-6620 or 573-686-9101 to cancel BOYCOM Cablevision residential service
- Office hours are Monday-Friday 8:00am-5:00pm, with a daily lunch closure from 1:00pm-2:00pm
- Residential service is month-to-month
- BOYCOM’s terms say the full monthly charge remains due if you cancel before the last day of the billing cycle, with no proration or credit
- Return all BOYCOM-owned equipment within 14 days
- Before ending the call, confirm the disconnect date, billing-cycle timing, final balance, equipment list, return procedure, and how the cancellation will be documented
How to Cancel
Call BOYCOM during office hours at 800-890-6620 or 573-686-9101. Those are the main contact numbers BOYCOM publishes for its residential internet, TV, phone, and bundle customers.
BOYCOM’s online account portal, MyBroadbandAccount, is useful for checking your balance, viewing billing statements, and making payments. Use the phone call as the cancellation record because BOYCOM’s public account pages route billing and account help through its office contact numbers.
Have these ready before you call:
- Account holder name
- Service address
- Account number, if available
- Phone number or email address on the account
- Current bill
- Services you want to disconnect
- Preferred disconnect date
- Photos or a written list of BOYCOM-owned equipment in your home
Ask the representative to confirm:
- The exact disconnect date
- The last day of your current billing cycle
- Whether your account is month-to-month
- The final monthly charge and any unpaid balance
- Any deposit, promotion, or account-specific charge that may affect the final bill
- Every BOYCOM-owned item that must be returned
- The return deadline, return method, and return address or location
- How the cancellation will be documented on your account
Technical Support and After-Hours Calls
BOYCOM lists 866-366-1874 for internet technical support. It also lists 800-890-6620 for after-hours trouble reporting through an answering service for the on-call technician.
Use those paths for service problems, outages, or repair issues. For cancellation, call the office during normal business hours so the account change, billing date, and equipment return instructions are handled together.
What It Costs
Early Termination Fee
BOYCOM’s residential terms say residential service is month-to-month. Treat that as the verified residential baseline, then ask BOYCOM to confirm whether anything account-specific changes your final bill.
That does not erase every possible final charge. Ask the representative whether your account has an unpaid balance, deposit issue, promotion-specific condition, leased equipment charge, or replacement-cost risk tied to missing or damaged equipment.
Billing and Proration
Billing-cycle timing matters. BOYCOM’s terms say that if you terminate service before the last day of the billing cycle, the full monthly charge remains due with no proration or credit.
If you can choose the disconnect date, ask for the billing-cycle end date before approving the cancellation. Scheduling the disconnect near the end of the cycle limits the gap between what you pay for and what you use.
Equipment and Replacement Costs
BOYCOM says company-provided equipment remains BOYCOM property unless it was expressly sold to the subscriber. Monthly lease fees may apply for company-provided equipment.
The subscriber is responsible for BOYCOM-owned equipment until it is returned. BOYCOM’s terms say the subscriber is responsible for replacement costs if equipment is lost, stolen, or damaged beyond normal wear.
| Charge | When It Can Happen | What to Ask |
|---|---|---|
| Final monthly charge | Canceling before the billing cycle ends | Billing-cycle end date and final balance |
| Unpaid balance | Prior charges remain open | Itemized balance before disconnect |
| Equipment lease or replacement cost | BOYCOM-owned gear is still on the account, missing, or damaged | Account-specific equipment list and replacement amount |
| Deposit or account adjustment | Account-specific billing cleanup | Whether any credit or deposit handling remains |
Billing Disputes
If a final-bill charge looks wrong, BOYCOM’s terms say you must notify BOYCOM within 30 days of the bill date. You still need to pay undisputed amounts while the dispute is handled.
Equipment Return
Return all BOYCOM-owned equipment within 14 days of cancellation. BOYCOM publishes the deadline and ownership rules; the return carrier, label, shipping kit, drop-off location, and replacement-cost details need to come from BOYCOM for your account.
Get the account-specific return instructions during the cancellation call. Ask for:
- The full equipment list
- Whether power cords, remotes, adapters, routers, modems, cable boxes, or phone equipment must come back
- The return address or location
- Whether BOYCOM wants equipment returned in person or shipped
- How BOYCOM will confirm receipt
- What replacement cost applies if an item is missing or damaged
Photograph each item before return, including serial-number labels and visible condition. If you hand equipment to BOYCOM, ask for a dated receipt or written acknowledgement. If BOYCOM tells you to ship anything, keep the tracking number and delivery confirmation until the final bill is settled.
After You Cancel
Watch the final bill for:
- Full monthly charge through the billing-cycle end
- Unpaid balance from earlier bills
- Equipment lease charges
- Replacement-cost charges for missing or damaged equipment
- Deposit, credit, or account adjustment handling
Keep your cancellation notes, the disconnect date, the name of the representative if you have it, the equipment return instructions, photos of returned equipment, and any receipt or tracking proof.
If a charge does not match what BOYCOM confirmed, contact BOYCOM within 30 days of the bill date. Have the final bill, your cancellation notes, and equipment proof ready before you dispute the line item.
Common Problems
| Problem | Solution |
|---|---|
| You want to cancel online | Use the online account for balances, statements, and payments. Treat phone as the verified cancellation path and call 800-890-6620 or 573-686-9101 during office hours. |
| You called at lunch or after hours | BOYCOM lists office hours as Monday-Friday 8:00am-5:00pm and says the office closes from 1:00pm-2:00pm. Call during business hours for cancellation; after-hours trouble reporting is for service issues. |
| Final month is not prorated | BOYCOM’s terms say the full monthly charge remains due if you cancel before the last day of the billing cycle. Ask for the cycle end date before choosing the disconnect date. |
| You do not know what equipment to return | Ask for an account-specific equipment list and return method before ending the call. BOYCOM-owned equipment must be returned within 14 days. |
| Equipment was lost or damaged | BOYCOM’s terms say subscribers are responsible for replacement costs for lost, stolen, or damaged BOYCOM equipment beyond normal wear. Ask for the itemized amount. |
| A final bill looks wrong | Notify BOYCOM within 30 days of the bill date. Pay undisputed amounts while the dispute is handled. |
| You are moving within or near the service area | Ask about a transfer before canceling. BOYCOM’s terms say service does not automatically transfer, serviceability and installation requirements apply, and a new service order may be required. |
Final Checklist
- Call 800-890-6620 or 573-686-9101 during office hours
- Confirm the disconnect date and billing-cycle end date
- Ask for the final balance and account-specific charges
- Get the complete BOYCOM-owned equipment list
- Confirm the return method and return address or location
- Return all BOYCOM-owned equipment within 14 days
- Keep cancellation notes, photos, receipts, and tracking proof
- Review the final bill and dispute errors within 30 days of the bill date