Quick Summary
Buckeye starts two equipment-return clocks when service ends. The internet cable modem is due within five business days. TV equipment has a 30-day return window. Call 419-828-0022 to cancel Buckeye Broadband service; Buckeye’s current cancellation page lists that number and says local support is available 24/7.
- Call 419-828-0022 and name each service to end and keep
- Confirm the effective date and record the confirmation number
- Ask whether an RSA or promotion creates an account-specific fee
- Request an assigned-equipment list with a deadline for each device
- Return the modem within five business days and TV gear within 30 days
- Keep serial-number photos, receipts, and the final bill
Current residential broadband labels generally show the early termination fee as None or NA. A separate Residential Service Agreement (RSA), Brainiacs term, or promotion can still create a charge. Ask which service carries the commitment and request the agreement and calculation.
How to Cancel
Call 419-828-0022. Buckeye’s current cancellation page gives one instruction: call this number. Buckeye routes service transfers through myBuckeye; cancellation starts on the phone.
Have the latest bill, account number, service address, target date, and a list of devices ready. If you are changing a bundle, write down every service you want to end and every service you want to keep.
Before ending the call, confirm:
- Cancellation date and confirmation number
- Retained services, new prices, and promotion status
- RSA or promotional term behind any quoted fee
- Assigned equipment, return method, and calendar deadline
A partial bundle cancellation can change the price of the services that remain. Get the new monthly price and effective date before approving the change. Customers moving within Buckeye’s service area can compare a myBuckeye transfer with closing the account and returning equipment.
What It Costs
Buckeye generally provides residential service month to month. A signed RSA or another plan-specific commitment changes that baseline. Current broadband labels list ETF as None or NA, subject to promotional conditions.
An RSA can run 6, 12, 24, or 36 months. Ending a covered service early can trigger the lesser of:
- $25 times the number of months remaining
- 75% of the remaining charges for RSA services
Ask the representative which service is designated as an RSA service, when its term ends, and how the fee was calculated. During the first 30 days of an RSA, a customer can terminate or downgrade covered service without the early termination fee, while service received and other incurred charges remain due.
For example, an RSA with 10 months left starts with a $250 calculation under the first formula. Buckeye must compare that with 75% of the remaining covered-service charges and use the smaller amount. Ask to see both numbers. That keeps unrelated services, equipment charges, or the wrong term length from slipping into the calculation.
Buckeye bills one month in advance. For ordinary month-to-month service, the RSA terms charge only through the termination date. Installation, activation, and setup charges remain nonrefundable under the internet and TV terms. Confirm the billing cutoff, any credit for prepaid service after the cutoff, and the final amount due.
Equipment Return
Return the Buckeye internet cable modem within five business days after termination to a Buckeye customer-service location, or notify Buckeye and arrange pickup. The internet terms list a $150 charge for each unreturned Buckeye cable modem.
TV equipment follows a 30-day return rule. It can also be returned at a Buckeye customer-service location or through an arranged pickup. Unreturned TV boxes, DVRs, remotes, and other assigned devices can carry separate charges. Buckeye can update those amounts, so request the current charge for every device instead of relying on an older fee schedule.
Mixed-service accounts may include a modem, router, TV boxes, remotes, phone equipment, or other devices with different rules. Ask Buckeye to match each device and serial number to a return method and calendar deadline.
Separate customer-owned equipment before packing. If you bought your own modem or router, ask Buckeye to confirm that its serial number is absent from the assigned-equipment list. Bring back the devices Buckeye identifies as its property and keep your own gear out of the return transaction.
Some locations on Buckeye’s list accept payments only. Call the intended Tech Hub before traveling and confirm it accepts the devices you have. Photograph each label and serial number before drop-off or pickup, then keep the receipt or collection confirmation until the final bill shows no equipment balance.
After You Cancel
Check the account on the effective date. Confirm the canceled services stopped and retained services still work at the quoted price.
Review the final bill for:
- Service dates and billing cutoff
- RSA or promotional charges
- Price changes on retained services
- Returned-equipment status and fees
- Credits or refunds due after account settlement
If the bill is wrong, call 419-828-0022 and identify the disputed line. Buckeye’s billing terms provide a written dispute process when the issue remains unresolved. The letter must arrive within 60 days after the billing date of the disputed charge and should be mailed separately from payment to:
Buckeye Broadband
Billing Inquiries
2700 Oregon Road
Northwood, Ohio 43619
Include the subscriber name, account number, date and amount of the disputed charge, and an explanation. Add copies of the cancellation confirmation, equipment list, serial-number photos, and return proof when they support the dispute. Keep the undisputed balance current while Buckeye reviews it. Buckeye’s billing terms say it will acknowledge an unresolved letter within 30 days and investigate within 60 days of receiving it.
Save the final zero-balance statement with the cancellation and equipment records. If the account ends with a credit, confirm the refund method and mailing address before losing access to the account.
Common Problems
| Problem | Solution |
|---|---|
| You find an older Buckeye phone number in a legal document | Call 419-828-0022, the number on Buckeye’s current cancellation FAQ, and compare it with the customer-service number on the latest bill. |
| The app or contact form does not offer cancellation | Call 419-828-0022. Buckeye’s current cancellation FAQ directs customers to call; myBuckeye’s published self-service flow is for moving service. |
| A representative quotes an early termination fee | Ask which service is designated as an RSA service, the RSA end date, and the written calculation. The RSA formula is the lesser of $25 per remaining month or 75% of remaining covered-service charges. |
| A current internet label says no ETF but the account shows a charge | Ask whether a separate RSA, Brainiacs term, incentive, or promotion creates the charge and request the exact agreement. The broadband label alone does not resolve a separate account commitment. |
| You are canceling only part of a bundle | Name each service to end and keep. Get the new price, promotional status, and effective date for every retained service before approving the change. |
| Your modem and TV boxes have different deadlines | Treat them separately: the internet cable modem has a five-business-day rule; TV equipment has a 30-day rule. Request a written calendar deadline for every serial number. |
| You need Buckeye to pick up equipment | Notify Buckeye and schedule pickup under the internet or TV terms. Keep the appointment confirmation and follow up until receipt is documented; a missed pickup does not transfer ownership to you. |
| A nearby location accepts payments but may not accept equipment | Use Buckeye’s official locations list and call the intended Tech Hub before traveling to confirm it accepts your equipment. |
| An equipment charge appears after return | Match the charge to the assigned-equipment list, serial-number photos, receipt, or pickup confirmation and send those records with the dispute. |
| The final bill includes service past the confirmed date | Ask Buckeye to show the termination date, RSA or promotional term, and billing calculation. Send a written dispute within 60 days of the disputed bill if the phone correction fails. |
Final Checklist
Leave the call with a confirmed disconnect date and a device-by-device return plan. Put the five-business-day modem deadline on the calendar first, then keep every receipt until the final bill clears.
- Call 419-828-0022
- Verify account authority
- Name services to end and keep
- Confirm the effective date
- Record the confirmation number
- Check RSA and promotional terms
- Request any fee calculation
- Confirm retained-service prices
- Request assigned equipment and serial numbers
- Calendar the five-business-day modem deadline
- Calendar the 30-day TV-equipment deadline
- Verify the return location or pickup
- Photograph devices and keep receipts
- Review the final bill
- Dispute errors within 60 days