Quick Summary
CASSCOMM puts internet, cable TV, local telephone, and long-distance service under one public brand, while the exit rules still split by service. One account can therefore produce several effective dates, separate balance questions, and a device list that changes with the services being canceled. Cass Long Distance creates the clearest timing issue: its tariff makes cancellation effective 30 days after CASSCOMM receives written notice.
Call (800) 252-1799 during CASSCOMM’s office hours, Monday through Friday from 7:30 a.m. to 5:00 p.m. Use the call to separate the account into individual service orders and collect the details needed to finish each one.
- Name every service ending and every service staying
- Confirm an effective date for each disconnect
- Request any available order or confirmation reference
- Send written notice for Cass Long Distance and confirm its receipt date
- Ask which service and agreement support any quoted balance
- Confirm the price of every retained service
- Get item-by-item equipment instructions and calendar deadlines
- Review the final bill and save the zero-balance record
Current residential internet disclosures list contract length and early termination fee as N/A. Local telephone and long-distance services carry their own tariff rules, so keep every cost question tied to the exact service on the account.
How to Cancel
Call (800) 252-1799 and ask the representative to place a disconnect order for each service you want to end. CASSCOMM publishes that number for customer support and office questions. Give the account holder’s name, service address, and account number or recent bill, then identify internet, cable TV, local telephone, and long distance separately.
Prepare a short account list before dialing:
- Services to end and services to keep
- Target stop date for each service
- Telephone number being transferred, if any
- Assigned devices visible in the home
Coordinate a telephone-number transfer with the new carrier before CASSCOMM ends the line. Ask both companies to confirm the order of operations so the disconnect follows the completed port.
Have the CASSCOMM representative read back the order before the call ends. Record the effective date for every service, the new price of anything staying active, any remaining agreement or minimum-period balance, and the handling instruction for each assigned device. Request an order number or other available account reference and write down the representative’s name and call time.
Cass Long Distance needs a written cancellation notice in addition to the call. The official Cass Long Distance tariff sets a 30-day minimum service period and makes customer termination effective 30 days after the company receives the notice. CASSCOMM lists a mailing address of 100 Redbud Road, PO Box 200, Virginia, Illinois 62691. Confirm the correct delivery address and acceptable proof of receipt with the representative before sending the letter. Keep a dated copy, preserve the delivery record, and calendar the date 30 days after receipt.
What It Costs
CASSCOMM’s current residential internet disclosures for cable, fiber, rural fiber, and fixed wireless list contract length and early termination fee as N/A. The same service page says internet is sold without contracts, and its traditional landline section also says no contract is required. These current product terms show no standard ETF.
The Cass Telephone Company local tariff adds narrower account risks. A line still inside a one-month minimum period can carry the remaining charges for that period. A longer contract connected to a line extension can leave charges through the contract end. After the initial contract period, charges remain due through the service termination date. The tariff applies no customer activity charge to a complete or partial termination of local telephone service.
Ask for four details when a representative quotes a termination balance:
- Service connected to the balance
- Agreement or tariff provision controlling it
- Minimum-period or contract dates
- Account calculation producing the amount
Keep that explanation with the final bill. It lets you distinguish a valid remaining service charge from a line item that belongs to another service or date.
Confirm the last monthly charge during the order call. Ask how each effective date changes the closing bill, whether any credit will appear, and what amount AutoPay is scheduled to collect. Record the billing period tied to that payment before changing a payment instruction. A disconnect request can still leave valid service, usage, or equipment charges on the account.
Equipment Return
Build the equipment list from the account record instead of applying one instruction to the whole house. CASSCOMM supplies the fiber ONU, described as the modem, at a fiber customer’s premises. Its current internet disclosures also list rentals for WiFi modems, routers, and Plume pods. TV service can add Cisco or Motorola set-top boxes, an IPTV digital box, and a Cable Smart Card.
Ask the representative to identify every assigned item. Record these details beside each device:
- Device name and serial number
- CASSCOMM or customer ownership
- Return or handling method
- Accepted location
- Exact calendar deadline
- Possible missing or damaged equipment charge
- Receipt or other proof available at handoff
Compare the serial numbers from the account with the labels on the devices. Photograph each movable item with the serial number and condition visible, then follow the method CASSCOMM gives you. Keep the dated shipment record, drop-off receipt, or other acknowledgment until the closing bill shows the equipment cleared.
Leave the fiber ONU, exterior boxes, mounted hardware, and installed wiring in place until CASSCOMM provides account-specific directions. CASSCOMM owns and supplies the ONU at the premises, so the representative should tell you whether it stays, needs a visit, or requires another handling step.
After You Cancel
Check each service on its confirmed effective date. Verify that every canceled service stopped and that every retained service still works at the price quoted during the call. Give Cass Long Distance its separate calendar entry, measured from the date CASSCOMM received the written notice.
CASSCOMM’s Web Self-Care and bill-pay page lets customers view bill history, schedule payments, and review payment history. Use those records with the final bill to compare:
- Service dates and retained-service prices
- Minimum-period or line-extension charges
- Scheduled and completed payments
- Credits and remaining balance
- Equipment charges against return proof
Call (800) 252-1799 when a line differs from the confirmed order or device record. Give the representative the affected service, effective date, order reference, agreement calculation, device serial number, or return receipt that applies to the charge. Record the response and any correction CASSCOMM promises.
Save the final zero-balance statement with the call notes, written-notice proof, and equipment receipts. Together, those records show when each service ended, what happened to every assigned device, and how the account reached its closing balance.
Common Problems
| Problem | Solution |
|---|---|
| One CASSCOMM account contains several services | List every service and request a separate order status, effective date, retained-service price, and equipment instruction. |
| Cass Long Distance remains active after the call | Send written cancellation notice, confirm when CASSCOMM received it, and calendar the effective date 30 days later. |
| A representative quotes a termination balance | Ask which service and agreement controls it, then request the minimum-period or line-extension dates and an account calculation. |
| You are canceling one service from a bundle | Name all services staying active and confirm their post-change prices and effective dates before the order is submitted. |
| You cannot tell which equipment belongs to CASSCOMM | Request the assigned-device list with ownership and serial numbers for the ONU, modem, router, pods, TV boxes, and smart card. |
| The fiber ONU is mounted at the premises | Leave it in place and ask whether CASSCOMM will retrieve it or wants another account-specific step. |
| No equipment deadline appears in the instructions | Have the representative state the method, location, and exact calendar deadline for every device. Record the answer and obtain a receipt. |
| AutoPay is scheduled near the stop date | Ask what amount is scheduled, what billing period it covers, and how the disconnect affects it before changing payment instructions. |
| The final bill differs from the confirmed order | Match the charge to the effective date, service, agreement, device serial, and payment record. Call with the specific discrepancy and supporting proof. |
Final Checklist
- Call (800) 252-1799
- Name services ending and staying
- Coordinate any telephone-number port
- Confirm each effective date
- Record the representative and order reference
- Send Cass Long Distance written notice
- Preserve the notice receipt date
- Check retained-service prices
- Request any agreement calculation
- Confirm final-cycle billing and AutoPay
- Inventory assigned devices and serial numbers
- Get return methods and calendar deadlines
- Leave installed network equipment in place
- Photograph movable devices and keep receipts
- Review the final bill and save the zero-balance record
The mixed account is closed only when the record can answer three questions without another guess: when each service ended, where each device went, and why every remaining charge appeared.