Modern Cooperative Technologies publishes a support phone number and useful billing and equipment-return rules, but no single voluntary-cancellation procedure that covers every internet account. Call 319-667-2375 and ask Modern either to process the cancellation on that call or to state the exact procedure your account requires. Before you hang up, pin down three things: the accepted last date of service, any charge specific to your account, and the instructions for returning Modern’s equipment.
Quick summary
The shortest safe path runs through Modern’s published support line at 319-667-2375. Modern’s homepage lists general office hours Monday through Friday, 8:00 a.m. to noon and 1:00 p.m. to 5:00 p.m. Treat the call as the starting point: ask the representative to complete the cancellation or to spell out every remaining step, where it goes, and when it is due.
The current Coyote Run fiber page says no contracts are required for fiber internet, and its Broadband Facts labels list contract length and early termination fee as N/A. The services catalog lets a customer end a contract early by giving advance notice and paying amounts due plus any applicable termination charge, so a legacy or separately contracted account may have its own fee terms. Billing runs monthly in advance; a disconnection that shifts the service period more than 24 consecutive hours off the normal billing cycle is prorated, with any resulting refund issued as a bill credit. Equipment Modern leases or provides must come back when service ends. Ask whether AutoPay requires separate action.
Before the contact ends, have Modern confirm:
- The accepted last date of service
- Any further required step, its destination, and its deadline
- Any contract or termination charge and the paperwork that creates it
- Every item Modern expects back, with the deadline and location
- Whether any automatic payment needs separate action
Write down the date and time of each contact, the representative’s name if given, and what was agreed. Ask what acknowledgment is available and keep anything you receive.
How to cancel
Gather before you call:
- Account-holder name, account number, and service address
- Requested end date and a recent bill
- Any agreement or service order you signed
- Model and serial numbers of the devices in your home
Call 319-667-2375 during office hours and request cancellation of your internet service as of a specific date. If the representative can process the request, finish it on the call. If your account requires a different step, get the exact action, where it must go, and the deadline, then complete it promptly and note when you did.
If internet is part of a bundle, resolve each service by name: which ones end, which ones continue, and what the remaining package will cost per month. Record that quote and compare it with the next bill.
Ask the representative to state the accepted last date of service and to provide whatever acknowledgment is available. Record what Modern offers along with your own notes from the call.
Before ending the contact, confirm the required procedure is complete or scheduled, the end date is accepted, any account-specific charge is identified, equipment instructions are stated, the closing-bill handling is explained, and any automatic payment is addressed.
What it costs
For current fiber plans, the Coyote Run page says no contracts are required, and its Broadband Facts labels show N/A for both contract length and early termination fee. N/A on those labels is not a published $0 guarantee for every account, so do not assume your closing bill will be fee-free without checking.
Legacy accounts, construction arrangements, promotions, bundles, or a separate service order may carry their own terms. The services catalog permits a termination charge where an agreement provides one. If Modern quotes such a charge, ask which agreement or service order creates it, the dates it covers, the amount, and how it was calculated, and compare that answer against the current no-contract language before paying.
Customers generally pay monthly in advance. When a disconnection changes the service period by more than 24 consecutive hours from the normal billing period, the bill is prorated, and a refund from proration arrives as a bill credit. Ask when the closing statement will arrive and how any remaining credit will be delivered after the account closes.
Ask whether any recurring payment authorization needs separate action, confirm the date any stop takes effect, and compare later payment activity against your closing statement.
Equipment return
Internet-only prices on the current fiber page include a router, and Modern also leases managed Wi-Fi equipment, mesh extenders, an Adtran router, and an Adtran mesh hub. Anything Modern leases, licenses, or otherwise provides remains company property and must be returned when service is canceled, ordinarily during regular weekday business hours, holidays excepted, in the condition received except for normal wear. The default destination is Modern’s business office at 502 Broadway Street, South English, Iowa 52335, unless Modern names an alternative location at cancellation.
If you cannot travel to the return location, you may request pickup. Pickup is entirely at Modern’s option, happens during the business week and regular hours when provided, and may carry a fee disclosed when you ask. If Modern declines to pick up, the return obligation stands.
The catalog allows an equipment recovery fee but gives no universal return window or fee amount. During the cancellation call, have Modern identify every item assigned to your account, the exact deadline, the accepted method and location, whether pickup is available, and any pickup or recovery fee that could apply.
Photograph each provider-owned device, record its serial number, and keep the return receipt or whatever acknowledgment Modern gives at drop-off or pickup. Leave the Optical Network Terminal alone: Modern installs it to connect the home to the fiber network, and no fixed, wired, wall-mounted, or exterior hardware should be removed unless Modern specifically identifies it for return.
After you cancel
On the day after your accepted end date, check that service actually stopped. If it did not, call 319-667-2375 and ask Modern to correct the service and billing dates.
When the closing statement arrives, check it line by line against the accepted last date, the proration rule for off-cycle disconnections, any account-specific charge Modern quoted, and your equipment return records. A difference of more than 24 consecutive hours from the normal billing period should produce a prorated adjustment.
If other Modern services remain on the account, confirm the new package matches what the representative described and that the ongoing price equals the quote from the cancellation call.
Match every automatic-payment debit and every bill credit or refund against the closing statement. Ask how Modern will deliver a credit that remains after closure. Keep your call notes, photos, serial numbers, and receipts until the final balance or credit is fully settled.
Common problems
| Problem | What to do |
|---|---|
| Modern cannot find the cancellation request | Give the earlier contact date, the channel you used, the representative’s name if you have it, the requested end date, and any acknowledgment you received. Ask Modern to locate or recreate the order and state the accepted last date, then record the replacement order’s details. |
| A contract-break or termination charge appears | Ask Modern to identify the agreement or service order that creates the charge, the dates it covers, the amount, and the calculation. Compare that basis with the current fiber page’s no-contract statement and N/A ETF labels while checking whether a legacy or separately contracted account has different terms. |
| Modern’s equipment list does not match the devices at home | Read the model and serial numbers of each device to the representative and have Modern identify, item by item, what it owns and expects back. Do not remove the ONT or any other fixed hardware without explicit instructions. |
| Returned equipment is still charged | Provide the return date, the location or approved pickup details, your receipt or acknowledgment, photos, and serial numbers. Ask Modern to match the item to your account and correct the charge once the records agree. |
| The closing bill uses the wrong service dates | Compare the billed period against the accepted last date and the published proration rule. Request an itemized correction, and if Modern claims an account-specific exception, ask it to identify exactly what creates the exception. |
| An automatic payment or bill credit does not match the closing bill | Compare the transaction date and amount with the closing statement and any separate record of a payment stop. Ask Modern to explain and correct the debit, credit, balance, or refund, and to state when the correction will post. |
Final checklist
- Gather the account-holder name, account number, service address, end date, recent bill, agreements, and device serial numbers
- Call 319-667-2375 during office hours
- Complete the cancellation or record the exact next step, destination, and deadline
- Get the accepted last date of service stated
- Confirm which bundled services end and the new package price
- Demand the agreement, dates, amount, and calculation behind any quoted charge
- List every item Modern expects back, with deadline, location, and possible fees
- Leave the ONT and other fixed or outdoor hardware in place unless Modern says otherwise
- Photograph equipment, record serial numbers, and keep the return acknowledgment
- Ask whether any automatic payment needs separate action
- Verify service stops on the accepted date
- Audit the closing bill against the accepted date, proration, quoted charges, and equipment records
- Keep all records until the final balance or credit settles