How to Cancel Service Electric Cablevision Service

Quick Summary

• Call the Service Electric number for your service area: 610-865-9100 for Lehigh Valley, 800-225-9102 for New Jersey/Hunterdon, or 570-825-8508 for Wilkes-Barre
• Service Electric lists local offices in Bethlehem, Allentown, Phillipsburg, and Wilkes-Barre for in-person account help and return questions
• Confirm the disconnect date, final bill, billing-cycle handling, account-specific agreement status, equipment list, return deadline, and receipt process before ending the call
• Service Electric’s public materials include a 30-day return window for general leased equipment and a 10-day window for communications equipment
• Missing or late equipment can trigger replacement-cost charges, including published charges for TV converters, modems, routers, eero units, and phone equipment
• Raise billing disputes within 30 days of the bill date or receipt, and keep paying undisputed charges while the dispute is reviewed

How to Cancel

Phone is the clearest cancellation path for Service Electric Cablevision because Service Electric publishes regional support and billing numbers as the confirmed account-contact route. The public pages reviewed for this guide point customers to Service Electric contact channels rather than a self-service online cancellation button.

Use the number for your service area:

• Lehigh Valley: 610-865-9100
• New Jersey / Hunterdon: 800-225-9102
• Wilkes-Barre: 570-825-8508

Tell the representative you want to disconnect service. Before you agree to a date, ask the representative to check whether your account is month-to-month or tied to a term, rate, or promotional agreement. That account-specific answer matters because Service Electric’s standard terms describe an early termination fee for ending a term agreement early.

Service Electric also lists offices in Bethlehem, Allentown, Phillipsburg, and Wilkes-Barre. An office visit can be useful if you want an in-person account conversation, need written return instructions, or want to pair the cancellation with an equipment return.

Service Electric’s contact form includes customer-service and billing inquiry options. Use those tools for questions if needed, but rely on the regional phone number or a local office for the cancellation record unless Service Electric gives you written instructions for another account-specific path.

Have these ready before you call:

• Account holder name
• Service address
• Account number
• Phone number or email on the account
• Services you want to disconnect
• Preferred disconnect date
• Current bill
• List or photos of Service Electric-owned equipment in your home

Before you hang up, confirm:

• The disconnect date and final day of service
• Final balance estimate and due date
• How the current billing cycle will be handled
• Whether any term agreement, promotional rate, deposit, or early termination fee applies
• Complete list of leased equipment assigned to the account
• Return deadline for each item
• Return method, location, or pickup process
• How Service Electric will confirm the cancellation and equipment return

What It Costs

Early Termination Fee

Service Electric’s standard terms describe an early termination fee when an agreement ends before the term date. The published formula is 50% of the average monthly cost for the remainder of the contract term.

Treat the fee as account-dependent. Ask Service Electric to confirm whether your account is month-to-month or under a term, rate-lock, or promotional agreement before you approve the disconnect date. If a term applies, ask for the exact dollar amount and how it was calculated.

Billing and Disputes

Service Electric says monthly charges are due on the date shown on the bill. Its Lehigh Valley policy page says a 1.5% late charge applies to amounts more than 60 days in arrears, and service may be terminated for non-payment after notice.

An additional bill can arrive after disconnection. Service Electric’s policy language says that final billing can include unbilled services, unbilled phone toll charges, and unreturned equipment.

If a charge looks wrong, raise the dispute within 30 days of the bill date or receipt. Pay the undisputed portion promptly while the disputed charge is reviewed.

Equipment and Replacement Costs

Service Electric publishes replacement costs for rented TV, internet, and telephone equipment. Examples include:

Use those amounts as a reason to get the return details in writing. The account-specific list matters more than a generic list because Service Electric can only clear what it knows was returned.

Equipment Return

Service Electric’s standard terms say equipment must be returned in good condition within 30 days after termination or cancellation of the associated service agreement. The same terms include a 10-day return window for communications equipment.

Service Electric channel and service materials say leased equipment can be returned to a SECTV Customer Service Center, by mail, or by scheduling an installer pickup. Ask which method Service Electric wants for your account before you disconnect.

Use this return process:

• Ask Service Electric for the complete equipment list, including serial numbers if available
• Confirm which items have a 30-day deadline and which have a 10-day deadline
• Photograph every device, power cord, remote, adapter, modem, router, cable box, TiVo unit, eero unit, or phone adapter before return
• If you return equipment in person, ask for a dated receipt
• If you mail equipment, use tracking and keep delivery confirmation
• If Service Electric schedules pickup, ask how the pickup will be documented
• Keep proof until the final bill shows no open equipment charges

Internet customers should be especially careful about modem and router ownership. Service Electric says high-speed internet packages require a cable modem that it provides for a monthly rental fee, while customers may use their own modem and router. If you own your modem or router, ask Service Electric to confirm that it is not listed as company-owned equipment on the account.

After You Cancel

Read the final bill line by line. Watch for:

• Final balance through the disconnect date
• Unbilled services
• Unbilled phone toll charges
• Equipment charges
• Replacement-cost charges
• Deposit or security-deposit handling
• Any account-specific ETF or promotional-term charge

Keep your cancellation notes, representative name if available, date and time of the call, confirmation number or email, equipment photos, return receipt, tracking number, final bill, and any dispute correspondence.

If the final bill does not match what Service Electric confirmed, contact billing within 30 days of the bill date or receipt. Send the specific disputed line item, your cancellation notes, and any equipment-return proof.

Common Problems

Final Checklist

• Call the correct regional Service Electric number
• Confirm the disconnect date and final service date
• Ask whether any term agreement, promotion, ETF, deposit, or account-specific charge applies
• Get the complete leased-equipment list
• Confirm the return deadline and method for each item
• Return equipment and keep receipt, tracking, or written confirmation
• Review the final bill for unbilled services, phone toll charges, equipment charges, and term charges
• Dispute errors within 30 days