How to Cancel Your Sparklight Service

Quick Summary

Call 1-877-692-2253 to cancel - billing hours are Monday-Friday 8 AM-5 PM MST only
No early termination fee - Sparklight has no contracts
Return equipment within 5 business days - one of the shortest windows in the industry
New customers get a 30-day money-back guarantee
Monthly equipment rental ($10.50 for WiFi ONE router) continues until equipment is returned

How to Cancel

Phone (Recommended)

Call 1-877-692-2253 during billing hours (Monday-Friday 8 AM-5 PM MST). Tech support is 24/7 but billing is the only department that can process cancellations.

You’ll need your account number or associated phone number, service address, and the last 4 digits of your SSN. Get a confirmation number before hanging up.

Tip: Sparklight’s billing hours are limited to weekdays 8 AM-5 PM MST. Plan accordingly. If you signed up within the last 30 days, mention the money-back guarantee to get a full refund minus installation fees. If you’re just trying to lower your bill, ask about slower speed tiers or buying your own modem to save $10.50/month.

In-Person

Visit your local Sparklight office with all leased equipment. Find locations at sparklight.com/locations. Bring a photo ID and account info. You can cancel and return equipment in one trip.

Online

Limited. The account dashboard on sparklight.com may have an option, but most cancellations require a phone call.

What It Costs

Nothing. Sparklight has no contracts and no early termination fees.

The only cost is timing. Sparklight doesn’t prorate, so you pay for the full billing cycle. And equipment rental fees ($10.50/month for the WiFi ONE router) keep accruing until you return the hardware.

Important: Equipment rental fees don’t stop when you cancel - they stop when you return the equipment. With only 5 business days to return, don’t wait. Drop it off the same day if possible.

Equipment Return

What You Return

WiFi ONE Router/Modem
Cable boxes and DVRs
Remote controls
Power cords and cables

If you own your own equipment, you keep it.

How to Return It

Local office drop-off (free) - bring equipment during business hours and get a receipt. Best option.

Technician pickup ($45 fee) - call to schedule. A tech comes to your home and picks everything up.

Deadline

5 business days. That’s it. This is the shortest return window of any major provider. Don’t sit on it.

Unreturned Equipment Fees

Full replacement cost. Monthly rental fees also continue until equipment is actually returned.

Important: 5 business days is barely a week. If you cancel on a Friday, you have until the following Friday. Return to your local office immediately and get a receipt.

After You Cancel

Final bill includes prorated service charges through cancellation, equipment rental fees, applicable taxes, and service credits if applicable.

Deposit refunds come within 4-10 business days if your account balance is at zero.

Confirmation - request written confirmation. Keep it.

Common Problems

Problem	Solution
Can’t reach billing	Billing hours are Monday-Friday 8 AM-5 PM MST only. Tech support can’t cancel for you
Long hold times	Call early in the week, early in the day
Retention pressure	Remain firm. Repeat your decision
Equipment disputes	Keep your receipt and photograph equipment before returning
Rental fees after cancellation	Return equipment immediately. Fees don’t stop until they have the hardware
Missed the 5-day window	Call and explain. Return immediately. The faster you act, the less you’ll be charged