How to Cancel Your Mediacom Cable Service

Quick Summary

Call (855) 633-4226 to cancel - available 24/7
Early termination fee: up to $120 (1-year) or $240 (2-3 year contracts), not prorated
Return equipment within 30 days to a local Mediacom office
New customers get a 90-day money-back guarantee (excludes installation and pay-per-view)
Processing takes up to 7 days

How to Cancel

Phone (Recommended)

Call (855) 633-4226. Have your account number, service address, and billing info ready. You’ll get the retention pitch. Remain firm and ask them to process the cancellation.

Get a confirmation number before hanging up.

Tip: Call during evenings or Sundays for shorter wait times. If you’re a new customer within 90 days, mention the money-back guarantee - you’ll get a full refund minus installation and pay-per-view charges. If you’re just looking to lower your bill, ask about downgrades before canceling outright.

In-Person

Visit a local Mediacom office. They operate in 22 states. Bring your equipment and you can return it on the spot.

Online/Email

Mediacom’s website has a cancellation option in account settings, but completing the process usually requires talking to someone. You can also email support with your account details and cancellation request.

What It Costs

Early Termination Fee

Contract Type	ETF
1-year	Up to $120
2-year	Up to $240
3-year	Up to $240

These fees are not prorated. You pay the full amount regardless of how far into the contract you are.

ETF waivers: Active military members relocating to unserved areas qualify with written notice. Relocating outside Mediacom’s service area may also qualify with proof of your new address.

Important: Mediacom ETFs are flat-rate, not prorated. A $240 fee is $240 whether you’re 2 months in or 20. If you’re relocating outside their service area, request an ETF waiver with proof of your new address.

Billing

No prorating. You pay through the end of your billing cycle.

Equipment Return

What You Return

Modems, routers, cable boxes, DVRs
Remote controls and power cables
All Mediacom-branded leased equipment

How to Return It

Mediacom office - drop off in person and get a receipt. Best option.

Mail - request a prepaid return box via email.

Deadline

30 days from cancellation.

Unreturned Equipment Fees

$100-$300 per device. Not worth testing.

Important: Always get a written receipt when returning equipment to a Mediacom office. Keep it until your final bill confirms no equipment charges. If mailing, use tracking with signature confirmation.

After You Cancel

Final bill includes charges through your cancellation date, ETF if applicable, and any unreturned equipment fees.

Confirmation - request written confirmation of account closure. Verify automatic payments are stopped.

Reactivation is available, but you’ll face new activation fees and possibly a credit check.

Common Problems

Problem	Solution
Long hold times	Call evenings or Sundays
Retention pressure	Calmly repeat your cancellation request
Unexpected fees	Request an itemized bill explanation
Equipment disputes	Save your return receipt. Photograph equipment before handing it over
Multiple transfers	Request a supervisor immediately
Bundle pricing changes after partial cancel	Expected. Dropping one service kills the bundle discount on the rest