How to Cancel Your Astound Broadband Service

Quick Summary

Call 1-800-427-8686 to cancel - available 24/7
No early termination fee - Astound is month-to-month, no contracts
Return equipment within 15 days or face $50-$200+ per device
Astound doesn’t prorate. You pay for the full month even if you cancel mid-cycle
Service areas: Boston, NYC, Chicago, LA, DC, Philadelphia metros

How to Cancel

Phone (Recommended)

Call 1-800-427-8686. Navigate the automated menu to reach a representative. Verify your identity, tell them you want to cancel, and get a confirmation number plus the rep’s name.

Cancellation is effective at the end of your current billing cycle.

Tip: Have your account number, billing address, and preferred cancellation date ready. Time your cancellation near the end of your billing cycle - Astound charges for the full month regardless, so canceling right after a new cycle starts means you’re paying for a month you won’t use. If you’re not fully committed, ask about downgrades or switching to a cheaper speed tier first.

Live Chat

Go to astound.com/contact-us, choose live chat, and type “Cancel Service.” Available during business hours. Same process as phone but in text.

In-Person

Visit a local Astound office. Call first to confirm the location accepts cancellations. Bring a photo ID, a recent bill, and your equipment if you want to return it on the same trip.

What It Costs

Nothing. Astound runs month-to-month with no contracts and no early termination fees.

The only cost is timing. Astound doesn’t prorate, so you pay the full month no matter when you cancel. Exception: if you cancel within 30 days of activation, you may qualify for a full refund.

Important: Cancel near the end of your billing cycle. If you cancel the day after a new cycle starts, you’re paying for a full month of service you won’t use. There’s no partial refund.

Equipment Return

What You Return

Cable modems (DOCSIS 3.0 and 3.1)
WiFi routers and modem combos
TiVo DVR boxes
HD/digital converter boxes
Enhanced Whole Home WiFi equipment
All cables, adapters, and remotes

How to Return It

Local office - call first to confirm returns are accepted at that location. Bring a photo ID. Get a receipt.

FedEx - request a prepaid shipping label when you cancel. Package securely and keep tracking info.

Technician pickup - available for a fee. Schedule through customer service.

Deadline

15 days from disconnection.

Unreturned Equipment Fees

$50-$200+ per device depending on the equipment type. Monthly rental fees ($8-$10/month) also continue until equipment is returned.

Important: The 15-day clock starts at disconnection, and monthly rental fees keep accruing until equipment is returned. Drop off at a local office and get a receipt. Don’t wait.

After You Cancel

Final bill includes prorated service charges through cancellation, outstanding equipment rental fees, applicable taxes, and any overpayment credits. Arrives within 1-2 billing cycles.

Confirmation is sent in writing within 1-2 weeks. Call back if you don’t receive it.

Reactivation is available. After 60+ days, you’re considered a new customer and may qualify for promotional offers.

Common Problems

Problem	Solution
Long hold times	Call early morning (6-8 AM) or late evening (after 8 PM)
Retention pressure	“I appreciate the offers but I need to cancel today”
Charged for returned equipment	Call with your tracking receipt. File a utilities commission complaint if unresolved
Service continues after cancellation	Call immediately to confirm processing. Document the interaction
No confirmation received	Follow up within 48 hours. Get a confirmation number on the call
Unexpected final bill charges	Review carefully. You have 180 days from the invoice date to dispute