Spectrum offers a range of package deals for high-speed internet, television, and mobile phone services. In many areas they are the sole provider. However, if you are a Spectrum customer, and you are looking to cut your ties with the company, you might find it a bit of a hassle.
When you cancel service accounts, because your billing statements were too high, or maybe service wasn’t all it was supposed to be, you need to start with customer service. If you want to look at your contract with Charter Spectrum you can view it on their website here. This will give you the fine print regarding equipment rentals and returns.
Canceling Spectrum Services
If you are ready to cancel Spectrum, you start with the Spectrum customer service number at (833) 267-6094. When you reach out to customer service, they will route you to the retention department, and it’s best to log into your Spectrum account so that you can verify account details and follow up with any cancellations steps they provide.
This can take time as you will need to navigate through their automated menu for you to get in touch with an actual person. When you are connected to a customer service rep, bear in mind that their job is to offer alternatives to cancellation so that they can keep your services.
Changing Services
For example: you might be looking to cancel your Spectrum services simply because the bill is too high in which case you can speak with customer service about less expensive options, getting rid of specialty packages, or bundling your services for a cheaper overall rate.
You can add Spectrum TV, Voice or Internet to your existing service directly through Spectrum.com and avoid the customer service line. You can also downgrade your TV package through Channel 2495.
Moving
If you want to maintain your services, but you are moving, you can visit Spectrum.com and check the new address to verify whether the company operates there. They have a range of information on moving your service here.
However, if you are moving to a new area where Spectrum simply doesn’t operate, alternatives might not work for you in which case you have to make it clear to the customer service representative that you no longer require their services no matter how great the package deal might be. If they press you for additional details, such as where you are moving, don’t feel obligated to share them. The only thing Spectrum customer service agents need to know is that you no longer need your services from them.
Temporary Holds
If you are simply in need of a temporary hold, perhaps you are going out of town or don’t need your services for a few months, seasonal status allows subscribers to pause your TV, internet, or phone services for a lower fee without having to cancel and subsequently reinstall your service.
You don’t have to be moving in order to cancel your account. Charter Spectrum cable has faced 16,141 complaints from the BBB in the last year, many of which were about poor services. This is especially the case when it comes to internet where the New York attorney general determined Charter Spectrum as an internet service provider, provided slower mbps internet connections than were promised to 640,000 customers.
Is There a Termination Fee?
When canceling television or other telecommunications services like cable TV, DVR services, or HBO channels, you usually face a fee. However, that fee is typically a reflection of a contract you are breaking. Spectrum is unique in that they do not use contracts to provide services for their customers so if you cancel your services you are not breaking a contract and therefore don’t have to pay any cancellation fees.
What About Spectrum Equipment?
There are exceptions to this, namely the equipment like a modem or router. When you use services like Spectrum TV service, you typically rent the equipment from them so if you are renting things like a cable box, it’s up to you to return them in a timely fashion once you cancel or be subject to fees.
When you speak with customer service to cancel your account, they can direct you to a return label. It’s in your best interest to use some sort of tracking and insurance or to require a signature upon delivery so that you can verify when the equipment makes it back to Spectrum so that you don’t have to pay.