Quick Summary
- Best for most people: Call (833) 267-6094 – available 24/7 for billing and cancellation
- Early termination fee: $0 – Spectrum has no contracts or early termination fees
- Equipment return deadline: 14-30 days after cancellation to avoid fees
- Equipment return fees: $50-$300+ per unreturned device (cable boxes, modems, routers)
Before You Cancel: Consider These Alternatives
Pause/Suspend Service
If you’re temporarily relocating or traveling, Spectrum offers seasonal holds for up to 90 days by calling (833) 224-6603. You’ll pay reduced charges during the hold period, though Spectrum TV Choice and TV Stream subscribers pay full price.
Reduce Your Bill/Downgrade
Contact Spectrum to explore downgrade options. You can cancel TV service while keeping internet, or switch to a lower internet speed tier. Many customers save significantly by canceling cable TV and keeping only internet service.
Transfer Service (for moves)
If you’re moving within Spectrum’s service area, you can transfer service with no fees by calling (888) 692-8635. Your bill should remain the same.
Negotiate Retention Offers
When you call to cancel, representatives will offer discounts and promotions to retain your business. These offers might include reduced pricing or upgraded services. Evaluate them carefully, but be prepared to politely decline if you’re committed to canceling.
How to Cancel Your Spectrum Account
Phone (Primary Method)
Phone: (833) 267-6094
Hours: 24/7 for billing and cancellation support
Before you call:
- Have your account number and service address ready
- Note your current billing cycle date to time cancellation strategically
- Prepare a clear reason (moving out of service area works best to avoid retention offers)
- Check what equipment needs to be returned
What to expect:
- When asked for the reason for your call, say “Service changes”
- Listen for “Remove service” option and select it
- You’ll be transferred to the customer retention department
- Representatives will try to convince you to upgrade instead of cancel. Tell them you’re moving “out of Spectrum’s service area” to expedite the process
- Be polite but firm: “I appreciate the offers, but I need to cancel my service today”
- Get a confirmation number and ask for email confirmation
Online/Website (Not Available)
Spectrum currently does not allow online cancellation. You must call or visit a store.
Email (Not Available)
Spectrum does not accept cancellation requests via email for residential accounts.
In-Person (Spectrum Stores)
Store Locator: Visit spectrum.com/stores to find locations
Typical Hours: Monday-Saturday 10AM-8PM, Sunday 12PM-5PM
Process:
- Bring a valid ID and account information
- In-store cancellations follow a similar process to phone calls but may offer more flexibility
- You can return equipment during the same visit
- Request written confirmation of cancellation
Understanding Spectrum Cancellation Fees
Early Termination Fees
Good news: Spectrum has NO early termination fees. The company operates on a month-to-month basis without contracts.
Equipment Return Requirements
All Spectrum-provided equipment must be returned within 14-30 days after cancellation. This includes:
| Equipment Type | Must Return | Keep |
|---|---|---|
| Cable boxes (HD, DVR) | ✓ | |
| Modems | ✓ | |
| Routers/WiFi gateways | ✓ | |
| Power cords | ✓ | |
| Remote controls | ✓ | |
| Coaxial cables | ✓ |
Equipment Return Fees
Depending on the device—whether it’s a modem, router, or cable box—you could face fees ranging from $50 to $300 or more.
| Equipment Type | Typical Fee Range |
|---|---|
| Cable Box (HD) | $50-$150 |
| DVR Box | $150-$200 |
| Modem | $100-$150 |
| Router/Gateway | $100-$200 |
Other Fees
No Prorated Refunds: Since June 2019, Spectrum no longer provides prorated credits for partial months. You pay for the full month regardless of when you cancel.
Final Bill: You’re responsible for the full monthly charge for the billing period in which you cancel.
Equipment Return Process
What Equipment Must Be Returned
Contact Spectrum customer service to get a definitive list of all active devices registered to your account. Common items include:
- All cable boxes and DVR units
- Modems and routers provided by Spectrum
- Power adapters and Ethernet cables
- Any Spectrum-branded equipment
Note: You do not need to return equipment you purchased independently.
Return Timeline/Deadline
Spectrum requires equipment return within 14-30 days after cancellation. Some sources indicate 15 days is standard, with a 60-day window available during health emergencies.
How Return Process Works
Option 1: Spectrum Store Drop-off
- Visit any Spectrum store location
- Bring valid ID and equipment
- Get a receipt as proof of return
- Most convenient option with immediate confirmation
Option 2: UPS Store Drop-off
- Take items to any UPS Store (not UPS drop-off boxes)
- Tell them you’re a Spectrum customer – they’ll package and ship at no charge
- Keep your receipt for tracking
Option 3: FedEx Location
- Only certain equipment can be returned via FedEx: Spectrum receivers (HD and DVR), DOCSIS 2.0 WiFi gateway devices, and DOCSIS 3.0 modems
- You must package equipment yourself
- Drop at FedEx location (not drop boxes)
- Use prepaid return label if provided
Option 4: Mail Return
- Use prepaid return label if provided by Spectrum
- Package equipment securely in original or sturdy box
- Remove all old shipping labels and ensure box is properly sealed
- Require signature confirmation for delivery
Shipping/Return Costs
- UPS Store packaging and shipping is free for Spectrum customers
- Prepaid return labels cover shipping costs
- Disabled customers may request Spectrum technician pickup
Tips to Avoid Disputes
- Always get a receipt with tracking confirmation
- Take photos of equipment before returning
- Record serial numbers and MAC addresses for your records
- Keep documentation until final bill is resolved and no equipment charges appear
Common Cancellation Problems and Solutions
Problem: Long hold times when calling cancellation number
Solution: Try calling during off-peak hours (mid-morning or early afternoon). For 24/7 billing support, use (833) 949-0036
Problem: Being transferred repeatedly between departments
Solution: When asked for reason, specifically say “Service changes” then select “Remove service” to reach retention department directly
Problem: Pressure from retention offers and lengthy sales pitches
Solution: State you’re moving “out of Spectrum’s service area” or “out of the US” to expedite the process. Be polite but firm: “I need to cancel today.”
Problem: Unexpected equipment fees after returning items
Solution: Contact customer service immediately with your return receipt or tracking number. Escalate to supervisor if needed
Problem: Charged for full month when canceling mid-cycle
Solution: This is Spectrum’s policy since 2019. To minimize costs, cancel at least one business day before your next payment due date
Problem: Can’t locate all equipment for return
Solution: Report missing equipment to customer service immediately. Spectrum may investigate and potentially waive fees with proper documentation
Tips for a Smooth Cancellation
- Time your cancellation strategically: Cancel at least one business day before your next payment is due to avoid paying for another full month
- Gather equipment early: Start collecting all Spectrum equipment before you call to cancel
- Document everything: Keep notes of representative names, call times, and confirmation numbers
- Be prepared for retention offers: Know your budget and alternatives before calling
- Return equipment immediately: Don’t wait – return equipment as soon as possible after cancellation to avoid fees
- Check your final bill: Monitor your account for any pending charges after returning equipment
After Cancellation
Final Bill Information
You’ll be charged for the full month in which you cancel, with no prorated refund. Your final bill will include:
- Monthly service charges through end of billing cycle
- Any unreturned equipment fees
- Outstanding balance from previous months
Account Closure Confirmation
You should receive a confirmation email within 24-48 hours after cancellation. If you don’t receive it, contact Spectrum to verify your cancellation was processed.
Data Retention Policies
Spectrum typically retains customer data for business purposes. Contact customer service if you want information about data deletion policies.
Re-activation Policies
You can rejoin Spectrum without penalties, but new customer offers are typically reserved for customers who haven’t had service within the past 30-90 days.
Frequently Asked Questions
Q: Can I cancel just TV service and keep internet?
A: Yes, you can cancel TV while keeping internet. Each service is independent. Call (833) 267-6094 and specify you want to cancel TV but keep internet.
Q: Will I be charged an early termination fee?
A: No, Spectrum has no contracts and no early termination fees.
Q: How long do I have to return equipment?
A: 14-30 days after cancellation, with 15 days being standard.
Q: Can I cancel online?
A: No, you must call (833) 267-6094 or visit a Spectrum store.
Q: What if I’m moving?
A: If moving within Spectrum’s service area, you can transfer service fee-free by calling (888) 692-8635.
Q: Will I get a refund for unused days?
A: Only if you cancel within 30 days as a new customer. Otherwise, no prorated refunds are given.
Need Help?
Escalation Options
If you encounter problems during cancellation:
- Ask to speak with a supervisor or manager during your call
- Request reference numbers for all calls and document representative names and times
- Follow up in writing if phone support doesn’t resolve issues
Regulatory Complaint Options
- FCC: File complaints at consumercomplaints.fcc.gov for telecommunications issues
- State Public Utilities Commission: Contact your state’s utility regulatory body
- Better Business Bureau: File complaints at bbb.org
Consumer Protection Resources
- FairShake: Platform for resolving disputes with large companies
- Consumer Financial Protection Bureau: For billing and payment issues
- State Attorney General: Consumer protection divisions can assist with persistent problems
This guide reflects Spectrum’s policies as of July 2025. Policies may change – always verify current terms with Spectrum directly. For the most up-to-date contact information and policies, visit spectrum.com.