If you are a DirecTV customer, it can be quite a hassle cancelling DirecTV service. To help you with that we have outlined the many steps you can take based on your situation.
There are many different services offered by DirecTV the most common of which are Television services that include premium channels and access to sports packages. But when it comes to canceling as a DirecTV customer it can be difficult to know where to turn since DirecTV is a service of AT&T, making AT&T the parent company.
There are many reasons why you might want to cancel DirecTV. Maybe your favorite sports team is no longer in the competition so you don’t need the extensive sports package, or maybe the channels and programming offered don’t match your interest. For whatever reason if you are dissatisfied with your service or you simply want to cancel, you have a few options.
How to Cancel DirectTV Services
You have to call DirecTV at 1 (800) 288-2020. Typically, a customer service representative will be available between 8 a.m. and midnight Eastern Standard Time on business days.
An automated menu will prompt you first and you can choose the other options or continue to press the zero button in order to reach an individual. Remember that the retention department is there to keep you with a customer of their TV services so they will try to find solutions to whatever problems you have. You don’t have to tell them why you are canceling if you don’t want to. You can simply say that you no longer need their service unless of course you want a new deal or extended package.
Changing DirecTV Service
There are times when you simply need to change the services you have because it’s too expensive or you don’t use everything you thought you would use, you don’t have to go through the effort of canceling your account. Instead you can simply talk to customer service about changing your account.
If you have questions about changing your streaming services or pricing to said services, maybe about canceling extra streaming channels like Amazon, HBO, Hulu, Netflix, or NFL channels in order to reduce your bill, you can Chat with a DIRECTV representative. Have your account number ready when you call DirecTV. If you are overseas, you can call this phone number: +1.408.962.1025
Get Online Support
If you want to pay your final bill or make changes to your account, you can use some of the links online to access services without having to stay on hold:
Business Accounts
To cancel service on a business account, contact a DIRECTV for Business specialist. Bear in mind there is a deactivation fee on business accounts the same as personal.
Social Media
For questions about things like moving to a new address and changing your service, you also reach out to customer service representatives through social media platforms.
Is There an Early Cancellation Fee?
There is an early termination fee for those who cancel an account before the contract expires. The fee is typically $20 per month for every remaining month in your contract as well as an additional fee of $15 for canceling.
This means if you have a DirecTV subscription for 2 years, and you cancel your DTV services after 1 year, you will be charged a $15 fee in addition to $20 for the 12 months that remain on your contract.
Hidden Fees
One of the biggest complaints among users who try to cancel their services has to do with being charged for DirecTV equipment.
If you have a sling, DVR, or any equipment for satellite TV or cable TV, chances are you rent that directly from the company which means that when your contract ends or you cancel your account you have to return it. Make sure you use a tracking service and require a signature upon delivery so you can verify the equipment was properly returned, otherwise you might be charged or all of it.
Refunds on My Final Bill
There are plenty of situations where you canceled your account and now DirecTV owes you a refund. According to DirecTV, these refunds on any canceled accounts are processed 45 days after the last service day on the account. If, however, after 60 days from the time you close your account you still haven’t received your refund, contact DirecTV here.