If you are looking to cancel your CenturyLink account, the company makes it very easy to change your existing TV services, reduce your bill, or cancel your account entirely.
CenturyLink provides an array of telecommunications services, and they make it seemingly easy to change your account or cancel your services, but there are some fees, third party requirements, and possible ramifications to bundled services.
If your bill is too high…
CenturyLink makes it easy for customers to call CenturyLink customer service representatives or go through the retention department for solutions to lowering monthly bills. If you are thinking of canceling your CenturyLink services because of cost, there are long term pricing and bundled discounts for customers. Contact them here.
If you are moving…
CenturyLink has a way to transfer your TV services or other streaming services to your new address (so long as they offer services there). This circumvents the cost of installation or new equipment rentals at your new home. It also avoids the need to set up a new CenturyLink profile, re-enroll your account in auto-pay, or make a new deposit.
If you move, you can also call customer service about any new promotions, discounts, or specials on things like satellite TV, or cable TV services.
If you are going away…
CenturyLink makes it possible for you to temporarily suspend your CenturyLink services rather than cancel. This is an alternative to the cancellation and reinstallation fees for those who just need to put things on pause. This applies to internet service including broadband service, phone service, and landline numbers.
CenturyLink stipulates that suspending rather than cancelling typically comes with a reduced rate, the ability to maintain your email address, telephone number, DVR contents, and avoids the hassle of returning equipment.
How to Cancel CenturyLink Services
If you are ready to cancel service with them entirely, you can call CenturyLink at their phone number: 800-244-1111, Monday through Friday, 8am through 6pm for those in the United States.
Have your account number ready, and sign in through www.centurylink.com. A representative will walk you through cancellation and returning your equipment.
Cancellation Fees
CenturyLink has pretty high early termination fees for a telecommunications company, information for which is on centurylink.com. If you have a fixed 2 year contract the early termination fee is $200, regardless of how many months remain. If you have a 3 year fixed contract, the cancellation fee is $300.
Cancellation Policies
If you have bundles…
You can choose to cancel some or all of your bundled services. If you cancel one or more services that are part of a bundle though, it can affect the monthly fee for the services you retain.
If you made a deposit…
CenturyLink will send a final bill in the mail which will indicate an outstanding balance and credit for the deposit you made when you set up your CenturyLink services. They will mail a check for any money owed even if you originally paid with a credit card or debit card. Be sure to update your mailing address by signing in to My CenturyLink or contact CenturyLink so it gets to the right person.
If you used autopay…
You will need to cancel your autopay in addition to your account. Learn more about that here.
Cancelling Satellite TV Services
CenturyLink customers might have subscriptions for satellite television services through DISH or DirecTV. If so, cancellation requires you reach out to them directly to cancel your TV services.
The Final Bill and Early Termination Fees
When you close your account, you will receive your final bill or closing bill. This will show you any outstanding charges you have to pay and any outstanding credits they have to pay.
The Final Bill
The first final bill will be sent on the next billing date after you cancel. It will contain everything you owe for the last month of service.
The Revised Final Bill
The revised final bill will include any lingering charges, as they put it, like charges from DirecTV if you canceled through them, or charges for unreturned equipment.
Most customer complaints about cancellation for CenturyLink have to do with unexpected charges particularly from equipment. It is imperative that you return your modem or other equipment in a timely fashion, with proper tracking. Learn more about that here.
The Second Revised Final Bill
Though complicated, this second revised final bill will only arrive if things have been delayed, you still owe money on your account, or there are outstanding credits owed.
Note: You will still receive paper copies of your final bill(s) regardless of whether you have paperless bill.
If CenturyLink owes you money, they will send it within 30-45 business days after your account is closed and has a zero balance. This means if you are arguing over returned equipment you won’t see the money owed you until the equipment issue is resolved.