Canceling your Mediacom service doesn’t have to be a frustrating experience, even though many customers find themselves dealing with retention tactics, unexpected fees, and confusing equipment return requirements. Whether you’re switching to a different provider, moving to an area without Mediacom coverage, or simply cutting the cord, this comprehensive guide walks you through every step of the cancellation process. We’ll show you exactly how to avoid common pitfalls, minimize fees, and ensure your service ends cleanly without surprise charges on your final bill.
Quick Summary
Best for most people: Call (855) 633-4226 – Available 24/7
Early termination fee: $120 for one-year contracts, $240 for two-year or three-year contracts
Equipment return deadline: 30 days after cancellation
Processing time: Up to 7 days from cancellation request
Before You Cancel: Consider These Alternatives
Pause/Suspend Service
You can pause your Mediacom service for $10.00 – $15.00/month. This is ideal if you’re temporarily traveling, moving, or experiencing financial difficulties but plan to resume service later.
Reduce Your Bill/Downgrade
Contact customer service to explore:
- Removing premium channels or services
- Downgrading to a lower internet speed tier
- Switching from bundled services to internet-only
- Negotiating promotional rates
Transfer Service (for moves)
You can move your Mediacom service with a transfer fee no more than $49 plus potential installation costs at your new address. This avoids early termination fees if you’re relocating within Mediacom’s service area.
Negotiate Retention Offers
When you call to cancel, Mediacom representatives may offer:
- Reduced monthly rates
- Free premium channels for several months
- Equipment upgrades
- Bill credits
How to Cancel Your Mediacom Account
Phone (Primary Method)
Phone: (855) 633-4226 Hours: 24/7, every day Alternative: Text 66554 and an agent will call you back
Before you call:
- Account number (found on your bill)
- Name on the account
- Service address
- Reason for cancellation
- Current billing information
What to expect:
- Automated system will ask for your phone number or account details
- You’ll be connected to a customer service representative
- Representative will verify your identity
- They will likely offer retention deals – be polite but firm if you want to cancel
- Processing may take up to 7 days
- You’ll receive confirmation of cancellation and equipment return instructions
Retention offers response: Be polite but firm. Say “I appreciate the offers, but I need to cancel my service today” and repeat as needed.
Online/Website
Website: Visit mediacomcable.com and log into your account Process:
- Log in with your Mediacom ID and password
- Navigate to Account Settings or My Account
- Look for “Cancel Service” or similar option
- Follow the online prompts
- You may be directed to contact customer service to complete cancellation
Note: You can also use the chat support feature and raise the request for cancellation with a live agent
Email: [email protected] Include in your email:
- Account number
- Name on account
- Service address
- Request for service cancellation
- Preferred cancellation date
- Contact phone number
In-Person
Visit your local Mediacom store to cancel service in person.
How to find locations:
- Enter your ZIP code on the company’s website under “Find your local Mediacom office”
- Available in 22 states, primarily in the Midwest and Southeast
- Many locations offer extended hours (typically 9 AM – 6 PM weekdays)
Understanding Mediacom Cancellation Fees
Early Termination Fees
Contract LengthEarly Termination FeeOne-year contractUp to $120Two-year contractUp to $240Three-year contractUp to $240
Military Exception: If you are an active member of the armed services and have to relocate to another place that does not have Mediacom service, you will not be required to pay the ETF. You must provide written notice and return all rented equipment.
Equipment Return Requirements
What must be returned:
- Routers, modems, and even power cables
- Cable boxes and DVRs
- Remote controls
- Any other Mediacom-branded equipment (excluding equipment you purchased)
Return timeline: You must return them within 30 days after cancellation
Equipment Return Fees
Unreturned equipment charges: Equipment replacement costs can range from $100-$300 per item, depending on the equipment type and age.
Other Fees
- Final month billing: You’ll be charged for service through your cancellation date
- Shipping costs: If you choose mail return, shipping may be at your expense
- Installation/removal fees: May apply in some situations
Equipment Return Process
Return Methods
Option 1: In-Person Return
- Take your cable box or internet boxes right to a Mediacom office and hand it over
- Get a receipt showing what was returned and when
- Most convenient option if you have a local office
Option 2: Mail Return
- Send a request to [email protected] with your account number
- You can also reach out to the service team on Facebook or Twitter
- Mediacom will mail you a prepaid return box
- Pack equipment securely and ship via provided method
Equipment Return Tips
- Keep all tracking information – Save shipping receipts and tracking numbers
- Take photos before shipping – Document equipment condition before packing
- Require signature confirmation – Ensure delivery can be verified
- Save documentation until charges resolved – Keep all paperwork until final bill is settled
- Return promptly – Don’t wait until the 30-day deadline approaches
What Equipment to Return
All leased equipment must be returned:
- Internet modems and routers
- Cable/TV boxes and DVRs
- Remote controls
- Power cords and cables
- Wall-mounted equipment (may require professional removal)
Keep: Any equipment you purchased outright (you should have receipts)
Common Cancellation Problems and Solutions
Problem: Difficulty reaching the cancellation department Solution: Call during off-peak hours (evenings) for shorter wait times. The least busy day is Sunday.
Problem: Pressure from retention offers Solution: Be polite but firm. State clearly: “I need to cancel my service today” and repeat as needed.
Problem: Unexpected fees on final bill Solution: Request an itemized explanation of all charges and challenge any undisclosed fees.
Problem: Equipment return disputes Solution: Always get receipts when returning equipment. Keep photos and documentation.
Problem: Long hold times Solution: Average hold time is 2 minutes. Longest waits are Mondays, shortest are Tuesdays.
Problem: Being transferred repeatedly Solution: Ask for a supervisor immediately. Request reference numbers and document representative names.
Tips for a Smooth Cancellation
- Call during off-peak hours: Late evening or early morning for shorter wait times
- Have account information ready: Speed up the process with all necessary details
- Be polite but persistent: Courtesy helps, but don’t let representatives delay your cancellation
- Get confirmation in writing: Request email confirmation of your cancellation
- Mark your calendar: Note the 30-day equipment return deadline
- Check occupancy issues: If the current occupant of your new home also uses Mediacom, they must submit their intention to disconnect before you can set up services at your next home
After Cancellation
Final Bill Information
- Your final bill will include charges through your cancellation date
- Any early termination fees will appear on this bill
- Equipment charges will be added if items aren’t returned within 30 days
Account Closure Confirmation
- Request written confirmation that your account has been closed
- Verify that automatic payments have been stopped
- Check that any deposits will be refunded (minus outstanding charges)
Data Retention Policies
- Mediacom doesn’t specify how long they retain customer data
- Your email address (if using Mediacom email) will be deactivated
- Consider backing up any important emails before cancellation
Re-activation Policies
You can reactivate service later if you pay all outstanding charges. Activation fees and new credit checks may apply.
Frequently Asked Questions
Q: Can I cancel some services but keep others? A: Yes, you can choose to stop Mediacom’s TV but keep the internet. Call (855) 633-4226 to make changes. Note that bundle pricing may be affected.
Q: Is there a money-back guarantee? A: Yes, Mediacom offers a 90-day Money-Back Guarantee for new customers who are not completely satisfied. This covers monthly charges but excludes installation fees, pay-per-view purchases, and data overage fees.
Q: What if I’m moving to an area without Mediacom service? A: You can cancel without early termination fees if you’re moving to an unserviced area. You’ll need to provide proof of your new address.
Q: Can I cancel online without talking to anyone? A: You can log into your Mediacom account and choose to cancel the service from the account settings, though you may need to speak with a representative to complete the process.
Q: What happens if I don’t return equipment? A: You will be charged a fee for all the unreturned equipment. These charges can be substantial, so always return equipment promptly.
Q: Will Mediacom pay off my contract with another provider? A: No. Mediacom does not offer to pay the remainder of your contract with another provider.
Need Help?
Escalation Options
If you’re having trouble with the standard cancellation process:
- Ask for a supervisor – Request to speak with a manager or supervisor
- Document everything – Keep records of all call times, representative names, and reference numbers
- Follow up in writing – Send your cancellation request via email for documentation
- Use social media – Contact @MediacomSupport on Twitter or Facebook for assistance
Regulatory Complaint Options
If Mediacom refuses to honor your cancellation or charges improper fees:
- FCC Consumer Complaint Center: consumercomplaints.fcc.gov
- Better Business Bureau: File a complaint at bbb.org
- State Public Utilities Commission: Contact your state’s regulatory agency
Consumer Protection Resources
- Consumer Financial Protection Bureau: For billing disputes
- State Attorney General’s Office: For fraudulent practices
- Local consumer advocacy groups: May provide free assistance
Last Updated: August 2025 Note: Policies and fees may change. Always verify current terms with Mediacom directly before making decisions.
Disclaimer: This guide is based on publicly available information and customer experiences. Individual situations may vary. We recommend confirming all details directly with Mediacom before proceeding with cancellation.